Jonas Software
Jonas Software
Jonas Software उन वर्टिकल मार्केट सॉफ़्टवेयर कंपनियों का अधिग्रहण और समर्थन करती है, जो निर्माण, परामर्श और स्वास्थ्य सेवा जैसे उद्योगों के लिए मिशन-क्रिटिकल उपकरण प्रदान करती हैं। Constellation Software के हिस्से के रूप में, Jonas दीर्घकालिक “खरीदें और हमेशा बनाए रखें” दृष्टिकोण अपनाती है, जिससे अधिग्रहीत व्यवसायों को स्थायी आधार मिलता है और उनकी स्वायत्तता, विरासत और संस्कृति सुरक्षित रहती है। इसका विकेंद्रीकृत मॉडल कंपनियों को स्वतंत्र रूप से काम करने में सक्षम बनाता है, साथ ही साझा विशेषज्ञता, संचालन पद्धतियों और टिकाऊ विकास पर केंद्रित व्यापक नेटवर्क से लाभ उठाने का अवसर देता है। 130 से अधिक अधिग्रहणों के साथ, Jonas Software वर्टिकल सॉफ़्टवेयर बाज़ार में व्यापक अनुभव लाती है और अपने स्वामित्व वाले हर व्यवसाय पर एक ही संचालन मॉडल थोपती नहीं है।

Customer Success Manager — Canada Remote

Support Jonas Software customers by resolving technical issues, improving software adoption, and strengthening retention. Work closely with sales, product, and development teams to improve customer outcomes.

विवरण

  • Deliver prompt, accurate technical support through phone, email, live chat, and ticketing platforms.
  • Investigate software problems and help users apply effective solutions.
  • Identify and resolve functional and technical application issues.
  • Refer complex cases to senior technical teams when required.
  • Represent customer needs and share feedback with product development and sales.
  • Document customer conversations, issues, and resolutions accurately in the ticketing system.
  • Help build and maintain a detailed knowledge base.
  • Follow up with customers to confirm their satisfaction.
  • Spot opportunities for further training or customer support.
  • Build durable relationships with customers.
  • Coordinate with sales, product, and development to deliver a consistent customer experience.
  • Report to the Director of Client Operations.

आवश्यकताएँ

  • Bachelor’s degree in business, marketing, English, or a related field.
  • At least five years of experience supporting or implementing business software, preferably ERP, field service, accounting, or payroll systems.
  • Experience troubleshooting cloud-hosted applications with AI tools.
  • Experience leading AI initiatives across customer success functions is a plus.
  • Strong analytical ability, with the capacity to interpret usage data and turn findings into action plans.
  • Highly organized and self-directed, with the ability to manage competing priorities across multiple accounts.
  • Experience using customer success and CRM platforms such as Salesforce, Freshdesk, or HubSpot.
  • Strong proficiency with customer success tools, including Freshdesk, HubSpot, or Salesforce.
  • Excellent interpersonal, listening, and written communication skills.

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