Insurance Claims Executive
EXL
Review UK insurance claim documents, validate transaction details, and set up FNOL claims for EXL. This full-time hybrid role is based in Noida, India.
Open
TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Customer Service Specialist – Singapore (Onsite)
Support TDCX customers across multiple communication channels by resolving issues, achieving first-contact resolution, and strengthening the customer experience.
Description
- Support customers through all applicable communication channels.
- Assess customer needs and investigate existing issues to develop appropriate solutions.
- Resolve customer uncertainty by adapting responses to individual needs.
- Pursue first-contact resolution and coordinate timely follow-up with service partners and internal teams.
- Close cases in line with established service standards.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Deliver services consistently with procedures to maximize customer satisfaction.
- Develop lasting customer relationships by engaging proactively and exceeding expectations.
- Complete other duties assigned by management within the employment category while supporting the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.
Requirements
- Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
- Two years of relevant experience is preferred; fresh graduates are welcome to apply.
- Strong time-management skills and the drive to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to specific needs.
- Strong communication abilities, including active listening, empathy, phone etiquette, appropriate pace and tone, voice quality, grammar, and articulation.
- Confidence using computers and multiple systems, with the ability to learn and adapt to new tools.
- Excellent spoken and written English, plus proficiency in the language of the supported market.
Benefits
- Attractive remuneration with additional perks.
- Comprehensive medical, insurance, and social security coverage.
- World-class workspaces.
- Engaging activities and recognition programs.
- Robust learning and development plans for career growth.
- Positive workplace culture that supports your future.
- Convenient location with direct public transport connections.
- Flexible working arrangements.
- Coaching and mentoring from experienced professionals.
- Opportunity to join a global company recognized with hundreds of industry awards.
Related Jobs
Senior Content Lead
M-KOPA
Lead brand storytelling and content for M-KOPA in Nigeria, shaping copy, campaigns, social media, and customer engagement. The role spans content strategy, creative collaboration, and audience growth.
Open
ANZ Marketing Director
Thomson Reuters
Lead Thomson Reuters’ Australia and New Zealand marketing strategy, field programmes and pipeline growth across legal, tax and compliance technology. Manage regional teams, campaigns and events, with an emphasis on AI-enabled marketing.
Open
CSR Internal Communications Intern
CANAL+ Polska
Join CANAL+’s CSR communications team to create content, organize events, and raise employee awareness of social and environmental issues.
Open
Senior Marketing and Growth Lead
QMH Consulting GmbH
Lead B2B marketing and growth for QMH Consulting, which provides engineering services, consulting, audits, training, and software. Set strategy and drive campaigns, lead generation, and marketing growth.
Open
Product Manager, AI Content Creation
Omnisend
Lead AI- and MCP-powered content creation for Omnisend’s ecommerce email marketing platform. Shape the email builder and AI assistant experiences used by merchants worldwide.
Open
Inside Sales Specialist, EBV Elektronik
Avnet
Manage semiconductor quotes, orders, forecasts, and logistics for EBV Elektronik, Avnet’s semiconductor distributor. Coordinate with customers, suppliers, and sales teams to support revenue and supply chain operations.
Open
Inside Sales Representative at Ingersoll Rand, Zoeterwoude (Hybrid)
Ingersoll Rand
Support customer relationships, quotes, orders, and CRM processes for Ingersoll Rand’s compressed-air solutions. Work with Account Managers and internal teams to manage sales and customer needs.
Open
Senior Clinical Quality Manager, China
AstraZeneca
Lead clinical quality work in China for AstraZeneca, covering audits, training, and GCP compliance. Advise DevOps teams on local procedures and regulations while driving improvements in clinical quality.
Open
Senior Product Designer, NatWest Group
NatWest Group
Lead end-to-end UX and UI design across a portfolio of Coutts fintech products. Use research, prototyping and workshops to shape customer experiences in a hybrid role in the United Kingdom.
Open