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TDCX
TDCX
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TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
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Locurile de muncă ale companiei

Customer Service Specialist – Singapore (Onsite)

Support TDCX customers across multiple communication channels by resolving issues, achieving first-contact resolution, and strengthening the customer experience.

SGSingaporeLa sediuNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Support customers through all applicable communication channels.
  • Assess customer needs and investigate existing issues to develop appropriate solutions.
  • Resolve customer uncertainty by adapting responses to individual needs.
  • Pursue first-contact resolution and coordinate timely follow-up with service partners and internal teams.
  • Close cases in line with established service standards.
  • Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Deliver services consistently with procedures to maximize customer satisfaction.
  • Develop lasting customer relationships by engaging proactively and exceeding expectations.
  • Complete other duties assigned by management within the employment category while supporting the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.

Cerințe

  • Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
  • Two years of relevant experience is preferred; fresh graduates are welcome to apply.
  • Strong time-management skills and the drive to exceed expectations.
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to specific needs.
  • Strong communication abilities, including active listening, empathy, phone etiquette, appropriate pace and tone, voice quality, grammar, and articulation.
  • Confidence using computers and multiple systems, with the ability to learn and adapt to new tools.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

Beneficii

  • Attractive remuneration with additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • World-class workspaces.
  • Engaging activities and recognition programs.
  • Robust learning and development plans for career growth.
  • Positive workplace culture that supports your future.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a global company recognized with hundreds of industry awards.

Locuri de muncă similare

Generac

Regional Sales Manager, Industrial Power Solutions

Generac
5.001 – 10.000 Angajați
Sponsor pentru viza H1BEnergieHardwareIndustria prelucrătoare
USStatele Unite ale AmericiiNJNew JerseyNYNew York
70.000 $ – 100.000 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăVânzări
ERP

Grow sales territories and customer accounts for Generac’s industrial power solutions across New Jersey. The role focuses on market share, customer relationships, and successful project delivery.

Deschide