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TDCX
TDCX
HealthcareHospitalityTravel
TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
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Customer Service Specialist at TDCX — Singapore (On-site)

Support TDCX customers across communication channels, resolve service issues and help improve customer satisfaction. The role is based on-site in Singapore.

SGSingaporeOn-siteFull-timeJuniorMiddleEnglish RequiredCustomer Support

Description

  • Support customers across relevant communication channels.
  • Assess customer needs and investigate issues to find suitable solutions.
  • Clear up confusion and resolve inquiries at first contact.
  • Coordinate with service partners and internal teams to close cases in line with service standards.
  • Share feedback on tools, resources, procedures and guidelines to improve workflows and customer experience.
  • Follow established procedures while delivering services that support customer satisfaction.
  • Build lasting customer relationships through attentive service.
  • Complete other duties assigned by management within the employment category and support the implementation, maintenance and ongoing improvement of TDCX’s Quality Management System.

Requirements

  • A diploma or higher qualification in any field, including a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree or Master’s Degree.
  • Preferably two years of related work experience; fresh graduates are encouraged to apply.
  • Strong time management skills and motivation to exceed expectations.
  • Ability to multitask and use information provided by customers to tailor responses and actions to their needs.
  • Strong communication skills, including active listening, empathy and good phone etiquette.
  • Comfort using computers and multiple systems, with the ability to learn and adapt to new systems.
  • Excellent spoken and written English, along with the language of the market supported.

Benefits

  • Attractive remuneration and perks.
  • Comprehensive medical, insurance and social security coverage.
  • World-class workspaces.
  • Engaging activities and recognition programs.
  • Learning and development plans to support career growth.
  • A positive work culture that supports your future.
  • Convenient location with direct public transport links.
  • Flexible working arrangements.
  • Coaching and mentoring from experts in your field.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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