TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
Customer Service Specialist at TDCX — Singapore (On-site)
Support TDCX customers across communication channels, resolve service issues and help improve customer satisfaction. The role is based on-site in Singapore.
Descriere
- Support customers across relevant communication channels.
- Assess customer needs and investigate issues to find suitable solutions.
- Clear up confusion and resolve inquiries at first contact.
- Coordinate with service partners and internal teams to close cases in line with service standards.
- Share feedback on tools, resources, procedures and guidelines to improve workflows and customer experience.
- Follow established procedures while delivering services that support customer satisfaction.
- Build lasting customer relationships through attentive service.
- Complete other duties assigned by management within the employment category and support the implementation, maintenance and ongoing improvement of TDCX’s Quality Management System.
Cerințe
- A diploma or higher qualification in any field, including a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree or Master’s Degree.
- Preferably two years of related work experience; fresh graduates are encouraged to apply.
- Strong time management skills and motivation to exceed expectations.
- Ability to multitask and use information provided by customers to tailor responses and actions to their needs.
- Strong communication skills, including active listening, empathy and good phone etiquette.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new systems.
- Excellent spoken and written English, along with the language of the market supported.
Beneficii
- Attractive remuneration and perks.
- Comprehensive medical, insurance and social security coverage.
- World-class workspaces.
- Engaging activities and recognition programs.
- Learning and development plans to support career growth.
- A positive work culture that supports your future.
- Convenient location with direct public transport links.
- Flexible working arrangements.
- Coaching and mentoring from experts in your field.
- Opportunity to join a global company recognized with hundreds of industry awards.