TDCX piedāvā klientu pieredzes risinājumus, kas palīdz uzņēmumiem sazināties ar klientiem un sniegt viņiem atbalstu vairākos kanālos. Uzņēmuma piedāvājumā uzsvērta droša un privātumu respektējoša ziņojumapmaiņa, kā arī iespēja piedalīties kopienās un grupu sarunās, lai mijiedarbība būtu organizēta un viegli pieejama. Uzņēmuma profils var būt aktuāls profesionāļiem, kuri interesējas par iespējām klientu pieredzes, komunikācijas pakalpojumu un saistīto uzņēmējdarbības atbalsta operāciju jomā.
Customer Service Specialist at TDCX — Singapore (On-site)
Support TDCX customers across communication channels, resolve service issues and help improve customer satisfaction. The role is based on-site in Singapore.
Apraksts
- Support customers across relevant communication channels.
- Assess customer needs and investigate issues to find suitable solutions.
- Clear up confusion and resolve inquiries at first contact.
- Coordinate with service partners and internal teams to close cases in line with service standards.
- Share feedback on tools, resources, procedures and guidelines to improve workflows and customer experience.
- Follow established procedures while delivering services that support customer satisfaction.
- Build lasting customer relationships through attentive service.
- Complete other duties assigned by management within the employment category and support the implementation, maintenance and ongoing improvement of TDCX’s Quality Management System.
Prasības
- A diploma or higher qualification in any field, including a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree or Master’s Degree.
- Preferably two years of related work experience; fresh graduates are encouraged to apply.
- Strong time management skills and motivation to exceed expectations.
- Ability to multitask and use information provided by customers to tailor responses and actions to their needs.
- Strong communication skills, including active listening, empathy and good phone etiquette.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new systems.
- Excellent spoken and written English, along with the language of the market supported.
Priekšrocības
- Attractive remuneration and perks.
- Comprehensive medical, insurance and social security coverage.
- World-class workspaces.
- Engaging activities and recognition programs.
- Learning and development plans to support career growth.
- A positive work culture that supports your future.
- Convenient location with direct public transport links.
- Flexible working arrangements.
- Coaching and mentoring from experts in your field.
- Opportunity to join a global company recognized with hundreds of industry awards.