TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।
Customer Service Specialist at TDCX — Singapore (On-site)
Support TDCX customers across communication channels, resolve service issues and help improve customer satisfaction. The role is based on-site in Singapore.
विवरण
- Support customers across relevant communication channels.
- Assess customer needs and investigate issues to find suitable solutions.
- Clear up confusion and resolve inquiries at first contact.
- Coordinate with service partners and internal teams to close cases in line with service standards.
- Share feedback on tools, resources, procedures and guidelines to improve workflows and customer experience.
- Follow established procedures while delivering services that support customer satisfaction.
- Build lasting customer relationships through attentive service.
- Complete other duties assigned by management within the employment category and support the implementation, maintenance and ongoing improvement of TDCX’s Quality Management System.
आवश्यकताएँ
- A diploma or higher qualification in any field, including a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree or Master’s Degree.
- Preferably two years of related work experience; fresh graduates are encouraged to apply.
- Strong time management skills and motivation to exceed expectations.
- Ability to multitask and use information provided by customers to tailor responses and actions to their needs.
- Strong communication skills, including active listening, empathy and good phone etiquette.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new systems.
- Excellent spoken and written English, along with the language of the market supported.
लाभ
- Attractive remuneration and perks.
- Comprehensive medical, insurance and social security coverage.
- World-class workspaces.
- Engaging activities and recognition programs.
- Learning and development plans to support career growth.
- A positive work culture that supports your future.
- Convenient location with direct public transport links.
- Flexible working arrangements.
- Coaching and mentoring from experts in your field.
- Opportunity to join a global company recognized with hundreds of industry awards.