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TDCX
TDCX
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TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
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Customer Service Representative - TDCX (Onsite, Philippines)

Join TDCX as a Customer Service Representative supporting customers through multiple communication channels. The role focuses on resolving issues, closing cases, and strengthening customer satisfaction.

PHPhilippinesOn-siteFull-timeJuniorMiddleEnglish RequiredCustomer Support

Description

  • Deliver high-quality customer support across all applicable communication channels.
  • Assess customer needs, investigate existing issues, and recommend effective solutions.
  • Work toward first-contact resolution while coordinating follow-up with service partners and internal teams through case closure.
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience.
  • Follow established procedures while delivering service that supports high customer satisfaction.
  • Develop lasting customer relationships and strengthen engagement through proactive support.
  • Handle additional duties assigned by management within the employment category and contribute to TDCX’s Quality Management System.

Requirements

  • A diploma or degree is required, including an Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, or Master’s Degree in any field.
  • Two years of relevant experience is preferred, though fresh graduates are welcome to apply.
  • Demonstrated time management ability and motivation to exceed expectations.
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
  • Strong communication skills, including attentive listening, empathy, and professional phone etiquette.
  • Comfort using computers and multiple systems, with the ability to learn and adapt to new tools.
  • Excellent spoken and written English, along with proficiency in the language of the supported market.

Benefits

  • Competitive remuneration with additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Access to world-class workspaces.
  • Engaging activities and employee recognition programs.
  • Structured learning and development opportunities for career growth.
  • A positive workplace culture designed to support your future.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • The opportunity to join a global company recognized with hundreds of industry awards.

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