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Eli Lilly and Company is a multinational pharmaceutical and healthcare company focused on discovering, developing, manufacturing, and commercializing prescription medicines. Its work spans therapeutic areas including diabetes, oncology, immunology, neuroscience, and pain, combining research and development with clinical trials, regulatory processes, biologic and small-molecule drug production, and global distribution.
Associate Director, Biologics Customer Success Partner
Lead customer success for biotech partners using Lilly’s TuneLab AI platform for biologics drug discovery. Guide partner adoption, shape product improvements, and strengthen the scientific community.
Description
- Guide new TuneLab members developing biologics and help them succeed on the platform
- Help partners use TuneLab models, workflows, and tools for biologics drug discovery
- Develop partner case studies and identify partner advocates
- Consult existing partners to surface their most pressing product needs
- Turn technical feedback into product improvement opportunities with the TuneLab Product team
- Introduce new features and capabilities to current TuneLab members
- Represent TuneLab at scientific conferences, AI/ML community events, and user groups
- Build a shared identity and sense of purpose among TuneLab participants
- Collaborate with TuneLab partners, including model developers, electronic lab notebook providers, and CROs
Requirements
- Graduate degree (PhD or MS) in biology, biochemistry, or a related field
- At least 5 years of experience in biologics drug discovery and/or development
- Experience using varied molecular design and modeling systems and software to design and optimize biologic therapies
- Experience supporting implementation of new biologics workflows and technologies internally or with external partners
- Experience implementing new technologies, software, or approaches in biologics drug discovery
- Experience working with third parties to implement new technologies
- Understanding of partner incentives and community engagement approaches for building an engaging new product
- Ability to communicate across TuneLab partner organizations
- Ability to work independently
- Willingness to travel 25%
- Regular attendance at major industry events, with 6–10 conferences per year
Benefits
- Company bonus based partly on company and individual performance
- Company-sponsored 401(k) plan
- Pension plan
- Vacation benefits
- Medical, dental, vision, and prescription drug coverage
- Flexible benefits, including healthcare and/or dependent care flexible spending accounts
- Life insurance and death benefits
- Time off and leave of absence benefits
- Well-being benefits, including an employee assistance program, fitness benefits, and employee clubs and activities
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