Grupo Carrefour Brasil is a Brazilian retail group serving customers through supermarkets, hypermarkets, wholesale clubs and online shopping channels. Its operations include Carrefour, Atacadão and Sam’s Club, alongside Banco Carrefour’s financial services and Carrefour Property’s real estate activities. The group also develops private-label products and supports sustainability and social inclusion initiatives across its business.
Remote Customer Service and Financial Sales Operator
Provide remote customer support for Carrefour Brasil, helping customers through voice and chat while offering financial products. The role combines sales targets with a focus on resolving requests and customer satisfaction.
Description
- Deliver personalized, empathetic customer support by voice.
- Present financial products and services to strengthen customer loyalty.
- Meet and exceed sales targets.
- Qualify for incentives tied to performance.
- Welcome customers and answer their questions.
- Resolve customer requests to a high standard.
- Support complete customer satisfaction.
Requirements
- High school diploma.
- Previous sales experience is an advantage.
- Available to work six days on and one day off, Monday through Saturday.
- Workday lasting 6 hours and 20 minutes.
- Internet connection with a minimum speed of 100 Mbps.
- Wired network connection for desktop use.
- Communicates clearly and objectively.
- Knowledge of customer service techniques.
- Active listening and ability to assess customer needs.
- Time management and ability to prioritize requests.
- Proactive approach and willingness to make a difference.
- Teamwork and ability to develop creative solutions.
- Results-oriented mindset.
- Less than one year of professional experience.
Benefits
- Meal voucher.
- Medical and dental insurance.
- Incentive campaigns.
- Desktop computer provided.
- Flexible breaks.
- Semiannual profit-sharing bonus.
- Internet allowance.
- Structured development program and career path.
- Inclusive and respectful work environment.
- Sesc partnership.
- Life insurance.
- Optical reimbursement.
- TotalPass.
- Transportation allowance.
- Pharmacy benefits.
- Discounts on Carrefour card purchases across the Carrefour network.
- Incentive campaigns and performance awards.