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PPLSI
PPLSI
5,001 – 10,000 Employees
ConsultingHealthcareInsurance
PPLSI provides affordable legal services and identity protection designed to help individuals manage legal and privacy-related challenges with greater confidence. Its offerings include legal consultations, identity protection, and privacy monitoring, bringing together support that can otherwise be difficult or costly to access. Operating across consulting, healthcare, and insurance-related services, PPLSI focuses on making legal guidance and personal security more accessible while helping members navigate complex systems.
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Remote Provider Success Manager — United States

Manage LegalShield’s network of law firms through service agreement oversight, performance improvement, and relationship support. Help strengthen service quality and member experience in this U.S. remote role.

USUnited States
$50,000 – $80,000 / year
RemoteFull-timeJuniorNo degree requiredEnglish RequiredCustomer SuccessCustomer Success Manager
Oracle

Description

  • Build and maintain productive relationships with provider law firms.
  • Act as the primary contact for assigned firms and advocate for them within LegalShield.
  • Monitor service agreements, contract compliance, deadlines, and quality standards.
  • Resolve issues and disputes involving provider relationships.
  • Evaluate firm performance against quality, timeliness, and customer satisfaction measures.
  • Partner with firms to improve service delivery, product quality, and contract compliance.
  • Share performance updates with senior leaders and recommend improvements.
  • Confirm firms meet legal, regulatory, and company compliance requirements.
  • Identify risks and put corrective actions in place.
  • Find opportunities to reduce costs and improve efficiency.
  • Review and refine provider management processes.
  • Apply industry practices and trends to strengthen relationships and business results.
  • Create improvement plans and set performance targets with the Vice President of Lawyer Services.
  • Train firms in effective practices and technology.
  • Resolve member concerns and support business development efforts.
  • Resolve member concerns and support business development efforts.

Requirements

  • A bachelor’s degree in business, management, or a related discipline is preferred; equivalent experience may be considered.
  • At least one year of experience managing third-party teams, such as contact center vendors or external partners.
  • Strong negotiation and management capabilities.
  • Experience collaborating with teams across functions, including legal and operations.
  • Excellent communication, interpersonal, and relationship-building skills.
  • Strong judgment, problem-solving, and decision-making abilities.
  • Careful attention to detail, accuracy, and efficiency.
  • Familiarity with vendor management best practices and related regulatory compliance.
  • Proficiency with Microsoft Office applications and vendor management software such as SAP or Oracle.
  • Able to spend extended periods working at a computer and speaking with others.
  • Able to sit at a desk for extended periods.
  • Available for occasional travel to site visits and conferences, including air travel and overnight stays.

Benefits

  • Medical, dental, and vision coverage.
  • Company-paid short-term disability, basic life, and AD&D insurance.
  • 401(k) plan with company matching contributions.
  • Paid time off.
  • Paid holidays.
  • Paid sick leave.
  • Paid parental leave.
  • LegalShield and IDShield membership plans.
  • Reasonable accommodations for individuals with disabilities.
  • Periodic travel for site visits and conferences.

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