Power BI Business Analyst
Incluso
Support Power BI reporting operations for a company in Stockholm, managing monthly refreshes, troubleshooting, data validation, and ad hoc stakeholder requests.
Open
6sense develops Revenue AI™ software for B2B marketing and sales teams. Its platform helps companies identify accounts showing purchase intent, predict where buyers are in their journey, enrich account and contact data, and create more relevant engagement. With tools for account intelligence, audience building, personalized messaging, orchestration, automated qualification, and meeting booking, 6sense connects buyer signals with existing sales and marketing technology to help organizations improve pipeline development and revenue operations.
Remote IT Support Specialist at 6sense
Provide Tier 1 and Tier 2 support to 6sense’s global workforce, managing identity, SaaS applications, endpoints, and AI tools. Improve IT operations through automation and workflow enhancements.
Description
- Deliver Tier 1 and Tier 2 assistance through tickets, chat, email, and remote sessions
- Support macOS and Windows 11 devices alongside Microsoft 365, Teams, Slack, and Zoom
- Manage employee onboarding, offboarding, access requests, and role changes
- Administer and troubleshoot Okta, Entra ID, single sign-on, multifactor authentication, and related identity services
- Manage SaaS applications including Microsoft 365, Slack, Zoom, 1Password, GitHub, Claude Enterprise, and Workato
- Deploy, configure, and maintain devices with Intune, Iru, and CrowdStrike
- Keep asset records accurate and oversee device lifecycles
- Assist with Microsoft Copilot, Claude, and other AI tools while encouraging responsible use
- Build scripts, automations, and workflow improvements to reduce manual work and increase efficiency
- Create and update documentation, knowledge articles, and standard operating procedures
- Occasionally assist with Zoom Rooms, Teams meetings, executive users, and company events
- Support service quality, SLA results, knowledge sharing, accurate asset management, automation, and process improvement
Requirements
- At least 3 years of experience in IT support, help desk, service desk, or end-user computing
- Experience supporting macOS and Windows environments
- Practical experience with Microsoft 365, Teams, Slack, and Zoom
- Familiarity with identity and access management concepts, including Okta, Entra ID, single sign-on, and multifactor authentication
- Experience with endpoint management tools such as Intune, Iru, or comparable mobile device management platforms
- Strong troubleshooting, communication, and customer service abilities
- Experience in a fast-paced, remote-first workplace
- Basic scripting or automation experience with PowerShell, Bash, Python, Workato, or similar tools
- Interest in AI tools such as Microsoft Copilot and Claude
- Careful attention to detail, accountability, and a focus on continuous improvement
- ITIL, Okta, Microsoft, Apple, or security certifications are an advantage
Benefits
- Broad health insurance coverage
- Life insurance
- Disability insurance
- Employer matching for 401(k) contributions
- Paid holidays
- Self-care days
- Paid time off
- Paid parental leave
- Stock options
- Equipment and support for working and connecting with colleagues
- Learning and development programs
- Access to LinkedIn Learning
- Quarterly wellness education sessions
- Wellness days
- Events hosted by employee resource groups
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