6sense B2B marketing va savdo jamoalari uchun Revenue AI™ dasturiy ta’minotini ishlab chiqadi. Uning platformasi xarid qilish niyatini bildirayotgan akkauntlarni aniqlash, xaridorlar o‘z yo‘lining qaysi bosqichida ekanini bashorat qilish, akkaunt va kontakt ma’lumotlarini boyitish hamda yanada dolzarb aloqalarni yaratishga yordam beradi. Akkauntlar haqidagi ma’lumotlar, auditoriya yaratish, shaxsiylashtirilgan xabarlar, orkestratsiya, avtomatlashtirilgan malakalash va uchrashuv belgilash vositalari orqali 6sense xaridor signallarini mavjud savdo va marketing texnologiyalari bilan bog‘lab, tashkilotlarga savdo voronkasini rivojlantirish va daromad operatsiyalarini yaxshilashga yordam beradi.
Remote IT Support Specialist at 6sense
Provide Tier 1 and Tier 2 support to 6sense’s global workforce, managing identity, SaaS applications, endpoints, and AI tools. Improve IT operations through automation and workflow enhancements.
Tavsif
- Deliver Tier 1 and Tier 2 assistance through tickets, chat, email, and remote sessions
- Support macOS and Windows 11 devices alongside Microsoft 365, Teams, Slack, and Zoom
- Manage employee onboarding, offboarding, access requests, and role changes
- Administer and troubleshoot Okta, Entra ID, single sign-on, multifactor authentication, and related identity services
- Manage SaaS applications including Microsoft 365, Slack, Zoom, 1Password, GitHub, Claude Enterprise, and Workato
- Deploy, configure, and maintain devices with Intune, Iru, and CrowdStrike
- Keep asset records accurate and oversee device lifecycles
- Assist with Microsoft Copilot, Claude, and other AI tools while encouraging responsible use
- Build scripts, automations, and workflow improvements to reduce manual work and increase efficiency
- Create and update documentation, knowledge articles, and standard operating procedures
- Occasionally assist with Zoom Rooms, Teams meetings, executive users, and company events
- Support service quality, SLA results, knowledge sharing, accurate asset management, automation, and process improvement
Talablar
- At least 3 years of experience in IT support, help desk, service desk, or end-user computing
- Experience supporting macOS and Windows environments
- Practical experience with Microsoft 365, Teams, Slack, and Zoom
- Familiarity with identity and access management concepts, including Okta, Entra ID, single sign-on, and multifactor authentication
- Experience with endpoint management tools such as Intune, Iru, or comparable mobile device management platforms
- Strong troubleshooting, communication, and customer service abilities
- Experience in a fast-paced, remote-first workplace
- Basic scripting or automation experience with PowerShell, Bash, Python, Workato, or similar tools
- Interest in AI tools such as Microsoft Copilot and Claude
- Careful attention to detail, accountability, and a focus on continuous improvement
- ITIL, Okta, Microsoft, Apple, or security certifications are an advantage
Imtiyozlar
- Broad health insurance coverage
- Life insurance
- Disability insurance
- Employer matching for 401(k) contributions
- Paid holidays
- Self-care days
- Paid time off
- Paid parental leave
- Stock options
- Equipment and support for working and connecting with colleagues
- Learning and development programs
- Access to LinkedIn Learning
- Quarterly wellness education sessions
- Wellness days
- Events hosted by employee resource groups