6sense
6sense
6sense kuria „Revenue AI™“ programinę įrangą B2B rinkodaros ir pardavimo komandoms. Jos platforma padeda įmonėms nustatyti pirkimo ketinimą rodančias paskyras, numatyti, kuriame pirkėjo kelionės etape yra pirkėjai, papildyti paskyrų ir kontaktų duomenis bei kurti aktualesnį įsitraukimą. Naudodama paskyrų žvalgybos, auditorijų kūrimo, personalizuotų žinučių, procesų orkestravimo, automatinio kvalifikavimo ir susitikimų rezervavimo įrankius, 6sense susieja pirkėjų signalus su esamomis pardavimo ir rinkodaros technologijomis, kad padėtų organizacijoms gerinti pardavimo piltuvo plėtrą ir pajamų operacijas.

Remote IT Support Specialist at 6sense

Provide Tier 1 and Tier 2 support to 6sense’s global workforce, managing identity, SaaS applications, endpoints, and AI tools. Improve IT operations through automation and workflow enhancements.

Aprašymas

  • Deliver Tier 1 and Tier 2 assistance through tickets, chat, email, and remote sessions
  • Support macOS and Windows 11 devices alongside Microsoft 365, Teams, Slack, and Zoom
  • Manage employee onboarding, offboarding, access requests, and role changes
  • Administer and troubleshoot Okta, Entra ID, single sign-on, multifactor authentication, and related identity services
  • Manage SaaS applications including Microsoft 365, Slack, Zoom, 1Password, GitHub, Claude Enterprise, and Workato
  • Deploy, configure, and maintain devices with Intune, Iru, and CrowdStrike
  • Keep asset records accurate and oversee device lifecycles
  • Assist with Microsoft Copilot, Claude, and other AI tools while encouraging responsible use
  • Build scripts, automations, and workflow improvements to reduce manual work and increase efficiency
  • Create and update documentation, knowledge articles, and standard operating procedures
  • Occasionally assist with Zoom Rooms, Teams meetings, executive users, and company events
  • Support service quality, SLA results, knowledge sharing, accurate asset management, automation, and process improvement

Reikalavimai

  • At least 3 years of experience in IT support, help desk, service desk, or end-user computing
  • Experience supporting macOS and Windows environments
  • Practical experience with Microsoft 365, Teams, Slack, and Zoom
  • Familiarity with identity and access management concepts, including Okta, Entra ID, single sign-on, and multifactor authentication
  • Experience with endpoint management tools such as Intune, Iru, or comparable mobile device management platforms
  • Strong troubleshooting, communication, and customer service abilities
  • Experience in a fast-paced, remote-first workplace
  • Basic scripting or automation experience with PowerShell, Bash, Python, Workato, or similar tools
  • Interest in AI tools such as Microsoft Copilot and Claude
  • Careful attention to detail, accountability, and a focus on continuous improvement
  • ITIL, Okta, Microsoft, Apple, or security certifications are an advantage

Privalumai

  • Broad health insurance coverage
  • Life insurance
  • Disability insurance
  • Employer matching for 401(k) contributions
  • Paid holidays
  • Self-care days
  • Paid time off
  • Paid parental leave
  • Stock options
  • Equipment and support for working and connecting with colleagues
  • Learning and development programs
  • Access to LinkedIn Learning
  • Quarterly wellness education sessions
  • Wellness days
  • Events hosted by employee resource groups

Susiję darbai

Boeing

Boeing Software Engineering Manager, Space Mission Systems

Boeing

Lead software architecture, development, and testing for Boeing’s next-generation space mission systems. Manage engineering teams, stakeholders, schedules, risks, and technical delivery onsite in California.

Atidaryti