6sense dezvoltă software Revenue AI™ pentru echipele de marketing și vânzări din companiile B2B. Platforma sa ajută companiile să identifice conturile care manifestă intenție de cumpărare, să anticipeze etapa în care se află cumpărătorii în parcursul lor, să îmbogățească datele despre conturi și contacte și să creeze interacțiuni mai relevante. Prin instrumente pentru inteligența conturilor, construirea audiențelor, mesaje personalizate, orchestrare, calificare automatizată și programarea întâlnirilor, 6sense conectează semnalele cumpărătorilor cu tehnologiile existente de vânzări și marketing pentru a ajuta organizațiile să îmbunătățească dezvoltarea pipeline-ului și operațiunile de venituri.
Remote IT Support Specialist at 6sense
Provide Tier 1 and Tier 2 support to 6sense’s global workforce, managing identity, SaaS applications, endpoints, and AI tools. Improve IT operations through automation and workflow enhancements.
Descriere
- Deliver Tier 1 and Tier 2 assistance through tickets, chat, email, and remote sessions
- Support macOS and Windows 11 devices alongside Microsoft 365, Teams, Slack, and Zoom
- Manage employee onboarding, offboarding, access requests, and role changes
- Administer and troubleshoot Okta, Entra ID, single sign-on, multifactor authentication, and related identity services
- Manage SaaS applications including Microsoft 365, Slack, Zoom, 1Password, GitHub, Claude Enterprise, and Workato
- Deploy, configure, and maintain devices with Intune, Iru, and CrowdStrike
- Keep asset records accurate and oversee device lifecycles
- Assist with Microsoft Copilot, Claude, and other AI tools while encouraging responsible use
- Build scripts, automations, and workflow improvements to reduce manual work and increase efficiency
- Create and update documentation, knowledge articles, and standard operating procedures
- Occasionally assist with Zoom Rooms, Teams meetings, executive users, and company events
- Support service quality, SLA results, knowledge sharing, accurate asset management, automation, and process improvement
Cerințe
- At least 3 years of experience in IT support, help desk, service desk, or end-user computing
- Experience supporting macOS and Windows environments
- Practical experience with Microsoft 365, Teams, Slack, and Zoom
- Familiarity with identity and access management concepts, including Okta, Entra ID, single sign-on, and multifactor authentication
- Experience with endpoint management tools such as Intune, Iru, or comparable mobile device management platforms
- Strong troubleshooting, communication, and customer service abilities
- Experience in a fast-paced, remote-first workplace
- Basic scripting or automation experience with PowerShell, Bash, Python, Workato, or similar tools
- Interest in AI tools such as Microsoft Copilot and Claude
- Careful attention to detail, accountability, and a focus on continuous improvement
- ITIL, Okta, Microsoft, Apple, or security certifications are an advantage
Beneficii
- Broad health insurance coverage
- Life insurance
- Disability insurance
- Employer matching for 401(k) contributions
- Paid holidays
- Self-care days
- Paid time off
- Paid parental leave
- Stock options
- Equipment and support for working and connecting with colleagues
- Learning and development programs
- Access to LinkedIn Learning
- Quarterly wellness education sessions
- Wellness days
- Events hosted by employee resource groups