The American Red Cross is a humanitarian organization providing practical support during emergencies and other times of need. Its work includes disaster relief, blood donation services, first aid and CPR training, emergency preparedness education, and assistance for military families. By combining healthcare, logistics, education, and charitable services, the organization helps individuals and communities prepare for crises, respond to them, and recover with greater resilience.
Part-Time Call Center Agent I – American Red Cross, Tucson
Contact donors and schedule blood donations in this part-time American Red Cross call center role. Based near Tucson, the position includes initial training at the Tucson Call Center and a hybrid work arrangement.
Description
- Recruit blood donors by phone using a dialer system.
- Use computer systems to select suitable blood drives, update donor records, and log call outcomes.
- Book appointments and deliver helpful service that encourages donors to attend.
- Follow established call procedures and scripts to provide a consistent donor experience.
- Meet daily targets for calls and appointments per hour.
- Learn donor eligibility criteria to answer questions and help reduce deferrals.
- Keep accurate records of contacted donors and groups, along with scheduled appointments.
- Identify new leads and carry out donor recruitment programs as needed.
- Handle incoming calls or transfer them to the appropriate contact.
- Arrange support for community and business donor groups as needed.
- Carry out other related duties as assigned.
Requirements
- High school diploma or equivalent, such as a GED.
- At least one year of related experience in telemarketing, customer service, or a call center.
- Ability to commit to 90 days of uninterrupted employment with full attendance.
- Ability to commit to one of the specified schedules.
- Proficiency using multiple computer applications at the same time in a fast-paced setting.
- Strong customer service and problem-solving skills.
- Effective verbal communication skills.
- Ability to work with potentially difficult customers in a fast-paced call center.
- Former employees or contractors must be eligible for rehire.
- Previous sales or negotiation experience is preferred.
- Interest in advocating for blood donation and learning more about it.
Benefits
- Medical, dental, and vision plans.
- Health spending and flexible spending accounts.
- Paid time off starting at 15 days per year, based on role and tenure.
- 11 paid holidays: six core holidays and five floating holidays.
- 401(k) with up to a 6% employer match.
- Paid family leave.
- Employee assistance program.
- Service awards and recognition.
- Shift differential.
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