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American Red Cross
American Red Cross
DobrodelnostLogistikaZdravstveno varstvo
American Red Cross je humanitarna organizacija, ki zagotavlja praktično podporo med izrednimi dogodki in v drugih obdobjih stiske. Njeno delo vključuje pomoč ob nesrečah, storitve darovanja krvi, usposabljanje iz prve pomoči in kardiopulmonalnega oživljanja, izobraževanje o pripravljenosti na izredne dogodke ter pomoč vojaškim družinam. Z združevanjem zdravstvene oskrbe, logistike, izobraževanja in dobrodelnih storitev organizacija posameznikom in skupnostim pomaga, da se pripravijo na krize, se nanje odzovejo in si opomorejo z večjo odpornostjo.
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Delovna mesta v podjetju

Part-Time Call Center Agent I – American Red Cross, Tucson

Contact donors and schedule blood donations in this part-time American Red Cross call center role. Based near Tucson, the position includes initial training at the Tucson Call Center and a hybrid work arrangement.

USZdružene države AmerikeAZArizona
16 $ / ura
HibridnoKrajši delovni časJuniorDiploma ni potrebnaZahtevani Jezik: angleščinaPredstavnik klicnega centra

Opis

  • Recruit blood donors by phone using a dialer system.
  • Use computer systems to select suitable blood drives, update donor records, and log call outcomes.
  • Book appointments and deliver helpful service that encourages donors to attend.
  • Follow established call procedures and scripts to provide a consistent donor experience.
  • Meet daily targets for calls and appointments per hour.
  • Learn donor eligibility criteria to answer questions and help reduce deferrals.
  • Keep accurate records of contacted donors and groups, along with scheduled appointments.
  • Identify new leads and carry out donor recruitment programs as needed.
  • Handle incoming calls or transfer them to the appropriate contact.
  • Arrange support for community and business donor groups as needed.
  • Carry out other related duties as assigned.

Zahteve

  • High school diploma or equivalent, such as a GED.
  • At least one year of related experience in telemarketing, customer service, or a call center.
  • Ability to commit to 90 days of uninterrupted employment with full attendance.
  • Ability to commit to one of the specified schedules.
  • Proficiency using multiple computer applications at the same time in a fast-paced setting.
  • Strong customer service and problem-solving skills.
  • Effective verbal communication skills.
  • Ability to work with potentially difficult customers in a fast-paced call center.
  • Former employees or contractors must be eligible for rehire.
  • Previous sales or negotiation experience is preferred.
  • Interest in advocating for blood donation and learning more about it.

Ugodnosti

  • Medical, dental, and vision plans.
  • Health spending and flexible spending accounts.
  • Paid time off starting at 15 days per year, based on role and tenure.
  • 11 paid holidays: six core holidays and five floating holidays.
  • 401(k) with up to a 6% employer match.
  • Paid family leave.
  • Employee assistance program.
  • Service awards and recognition.
  • Shift differential.

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