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PPLSI
PPLSI
5.001 – 10.000 Angajați
AsigurăriAsistență medicalăConsultanță
PPLSI oferă servicii juridice accesibile și protecția identității, concepute pentru a-i ajuta pe oameni să gestioneze cu mai multă încredere provocările juridice și cele legate de confidențialitate. Printre serviciile sale se numără consultațiile juridice, protecția identității și monitorizarea confidențialității, reunind forme de sprijin la care altfel poate fi dificil sau costisitor să se aibă acces. PPLSI activează în domeniul consultanței, al serviciilor de sănătate și al serviciilor asociate asigurărilor, concentrându-se pe accesibilizarea îndrumării juridice și a securității personale, ajutând în același timp membrii să navigheze prin sisteme complexe.
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Locurile de muncă ale companiei

Remote Provider Success Manager — United States

Manage LegalShield’s network of law firms through service agreement oversight, performance improvement, and relationship support. Help strengthen service quality and member experience in this U.S. remote role.

USStatele Unite ale Americii
50.000 $ – 80.000 $ / an
RemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților
Oracle

Descriere

  • Build and maintain productive relationships with provider law firms.
  • Act as the primary contact for assigned firms and advocate for them within LegalShield.
  • Monitor service agreements, contract compliance, deadlines, and quality standards.
  • Resolve issues and disputes involving provider relationships.
  • Evaluate firm performance against quality, timeliness, and customer satisfaction measures.
  • Partner with firms to improve service delivery, product quality, and contract compliance.
  • Share performance updates with senior leaders and recommend improvements.
  • Confirm firms meet legal, regulatory, and company compliance requirements.
  • Identify risks and put corrective actions in place.
  • Find opportunities to reduce costs and improve efficiency.
  • Review and refine provider management processes.
  • Apply industry practices and trends to strengthen relationships and business results.
  • Create improvement plans and set performance targets with the Vice President of Lawyer Services.
  • Train firms in effective practices and technology.
  • Resolve member concerns and support business development efforts.
  • Resolve member concerns and support business development efforts.

Cerințe

  • A bachelor’s degree in business, management, or a related discipline is preferred; equivalent experience may be considered.
  • At least one year of experience managing third-party teams, such as contact center vendors or external partners.
  • Strong negotiation and management capabilities.
  • Experience collaborating with teams across functions, including legal and operations.
  • Excellent communication, interpersonal, and relationship-building skills.
  • Strong judgment, problem-solving, and decision-making abilities.
  • Careful attention to detail, accuracy, and efficiency.
  • Familiarity with vendor management best practices and related regulatory compliance.
  • Proficiency with Microsoft Office applications and vendor management software such as SAP or Oracle.
  • Able to spend extended periods working at a computer and speaking with others.
  • Able to sit at a desk for extended periods.
  • Available for occasional travel to site visits and conferences, including air travel and overnight stays.

Beneficii

  • Medical, dental, and vision coverage.
  • Company-paid short-term disability, basic life, and AD&D insurance.
  • 401(k) plan with company matching contributions.
  • Paid time off.
  • Paid holidays.
  • Paid sick leave.
  • Paid parental leave.
  • LegalShield and IDShield membership plans.
  • Reasonable accommodations for individuals with disabilities.
  • Periodic travel for site visits and conferences.

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