TDCX
TDCX
TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.

Customer Service Representative - TDCX (Onsite, Philippines)

Join TDCX as a Customer Service Representative supporting customers through multiple communication channels. The role focuses on resolving issues, closing cases, and strengthening customer satisfaction.

Сипаттама

  • Deliver high-quality customer support across all applicable communication channels.
  • Assess customer needs, investigate existing issues, and recommend effective solutions.
  • Work toward first-contact resolution while coordinating follow-up with service partners and internal teams through case closure.
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience.
  • Follow established procedures while delivering service that supports high customer satisfaction.
  • Develop lasting customer relationships and strengthen engagement through proactive support.
  • Handle additional duties assigned by management within the employment category and contribute to TDCX’s Quality Management System.

Талаптар

  • A diploma or degree is required, including an Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, or Master’s Degree in any field.
  • Two years of relevant experience is preferred, though fresh graduates are welcome to apply.
  • Demonstrated time management ability and motivation to exceed expectations.
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
  • Strong communication skills, including attentive listening, empathy, and professional phone etiquette.
  • Comfort using computers and multiple systems, with the ability to learn and adapt to new tools.
  • Excellent spoken and written English, along with proficiency in the language of the supported market.

Артықшылықтар

  • Competitive remuneration with additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Access to world-class workspaces.
  • Engaging activities and employee recognition programs.
  • Structured learning and development opportunities for career growth.
  • A positive workplace culture designed to support your future.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • The opportunity to join a global company recognized with hundreds of industry awards.

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