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CVS Health is an American healthcare company working across healthcare services, health insurance, pharmacy benefits management, and retail pharmacy. Through businesses including Aetna and CVS Caremark, it supports health coverage, prescription access, condition management, specialty medications, and mail-order pharmacy services. Its neighborhood pharmacies and broader care offerings are designed to help people access essential healthcare more conveniently and affordably. CVS Health brings together insurance, pharmacy, and health services to support individuals and communities throughout their care journeys.
Senior Manager, Underwriting Unit Lead
Lead Medicare underwriting teams at CVS Health, with responsibility for pricing accuracy, operational performance, customer service, and profitable growth.
United States
Connecticut
Florida
Idaho
Iowa
Kentucky$67,900 – $182,549 / year
HybridFull-timeSeniorEnglish RequiredUnderwriterDescription
- Lead an underwriting team and align its services with business goals and performance measures.
- Oversee team output, workload priorities, and underwriting operations.
- Identify staffing and training needs and develop team capabilities.
- Improve productivity, process efficiency, rating accuracy, and customer experience.
- Strengthen customer service and build consultative and relationship management capabilities.
- Explain products, underwriting guidance, strategic initiatives, and business priorities.
- Review and approve underwriting exceptions and financial variances within delegated authority.
- Work with Sales, Account Management, and internal partners on customer and broker matters.
- Coordinate across business segments and functions to support growth, retention, and profitability.
- Apply market and competitor insights to assess risk, shape pricing strategies, and inform underwriting decisions.
- Explain and negotiate rate development approaches and underwriting decisions.
- Contribute to case strategy and business planning while meeting service commitments and deliverables.
- Coach, mentor, and guide the performance of direct and indirect team members.
- Develop cross-functional partnerships that advance growth, operational performance, and customer satisfaction.
Requirements
- At least five years of medical underwriting experience, preferably in Medicare or group health insurance.
- Experience supporting underwriting operations, case management, and pricing analysis.
- Experience coaching, mentoring, or developing underwriting professionals.
- Strong understanding of underwriting principles, risk assessment, pricing methods, and funding arrangements.
- Advanced Microsoft Excel skills and familiarity with related analytical tools.
- Excellent communication, collaboration, and relationship-building abilities.
- Ability to manage competing priorities and deliver results in a fast-paced setting.
- Experience in Public and Labor, National Accounts, or Middle Market segments.
- Knowledge of Aetna underwriting systems, products, rating methods, and operational processes.
- Experience leading process improvement efforts and achieving measurable operational results.
- Ability to work effectively with Sales, Account Management, and other cross-functional business teams.
- Bachelor’s degree or an equivalent combination of education and relevant professional experience.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Resources for physical, emotional, and financial well-being
- Bonus, commission, or short-term incentive program
- Equity award program
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