Customer Support Specialist – Colombia (Remote)
8amSupport customers using 8am’s legal, accounting, and financial technology products. Troubleshoot questions by phone, email, and chat, and record each case in Salesforce.
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Sezzle is a financial technology company focused on flexible consumer payments. Its buy now, pay later service lets shoppers split eligible purchases into four interest-free installments over six weeks, with instant approval decisions that do not affect credit scores. Through its mobile app and merchant partnerships, Sezzle supports online and in-store shopping while offering an alternative to traditional credit cards. The company’s work centers on building accessible payment tools that give consumers greater control and flexibility over everyday purchases.
Customer Service Agent (Remote, Colombia) - Sezzle
Support Sezzle customers using interest-free installment payments by resolving complex issues across email, live chat, and phone. Represent customer needs by identifying opportunities to improve products and processes.
Description
- Deliver prompt, thorough, and empathetic customer support.
- Resolve customer questions ranging from routine to complex through email, live chat, and phone.
- Develop strong knowledge of Sezzle’s features and usage.
- Foster trust and collaboration within the customer support team.
- Analyze how customers use Sezzle and share insights with Product and Development.
- Represent customer interests by recommending product and process improvements.
- Investigate customer needs, report trends to leadership, and propose practical customer-focused solutions.
Requirements
- Fluent written and spoken English.
- Demonstrated success working in a fast-paced customer support environment.
- Strong verbal and written communication skills for technical support over phone, email, and live chat.
- Able to manage competing tasks efficiently, exercise sound judgment, and act independently.
- Skilled at investigating system or process details to resolve customer problems.
- Motivated to learn new technologies.
- At least 3 years of customer support experience.
- Experience resolving complex issues, troubleshooting, and handling problems through email, phone, or live chat, preferably for software products.
- Fluent written and spoken English and Spanish.
- Bachelor’s degree or an equivalent combination of education and experience.
- Based in Bogotá, Colombia.
- Fully available during the first two months, with no vacation approved during that period.
- Able to work a fixed shift aligned with Central Standard Time.
- Experience with Zendesk, LiveAgent, or Jira is a plus.
Benefits
- Performance bonus equal to 15%–25% of monthly salary.
- Fully remote position.
- Additional benefits following a performance review.
- Three to four weeks of training.
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