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Sauce
Sauce
51 – 200 Employees
H1B Visa Sponsor
Sauce is a company associated with the getsauce.com website and the getsaucedelivery LinkedIn profile. The supplied company information does not describe its products, sector, team, or hiring context.
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Customer Care Agent, Argentina (Remote)

Support business and consumer users of Sauce’s restaurant delivery platform. Resolve delivery issues through multiple support channels and coordinate with internal teams.

ARArgentinaBRBrazilCOColombiaMXMexicoRemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support
Cloud

Description

  • Handle incoming and outgoing support inquiries through email, phone, chat, SMS, and internal messaging tools.
  • Resolve requests from consumers, businesses, and internal teams within service targets.
  • Record case details carefully to establish responsibility for delivery problems.
  • Coordinate with team leads and the Customer Success, Tier 2, Back Office, Menu, and ePayments teams.
  • Help create and improve customer care playbooks, templates, and policies.
  • Manage support work using cloud tools, delivery company portals, and internal dashboards.
  • Cover weekend shifts.
  • Work a scheduled nine-hour shift, including a one-hour meal break: 8 AM–5 PM, 12 PM–9 PM, or 4 PM–1 AM EST; shift times may change.
  • Adjust shift availability as business needs require.

Requirements

  • Experience providing fast-paced, real-time support; restaurant, food delivery, or similar industry experience is preferred.
  • Familiarity with HubSpot, Slack, and other customer support tools.
  • Experience with delivery driver dispatch or company portals is an advantage.
  • Strong written and spoken English is essential.
  • Other languages are an advantage but are not required.
  • A dedicated, quiet home workspace, reliable high-speed internet, and the required technology.
  • Ability to document cases carefully and communicate effectively with consumer and business clients.
  • A personal computer or laptop with current software.
  • A high-speed internet connection.
  • A keyboard, mouse, working webcam, and headset with microphone.
  • A primary 24-inch monitor; a second 24-inch monitor is preferred.

Benefits

  • Competitive compensation package.
  • Flexible work environment.
  • Paid personal and vacation days.
  • Paid sick days.
  • Opportunity to help improve the delivery technology industry.

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ARArgentinaBOBoliviaBRBrazilCLChileCOColombiaCRCosta RicaCUCubaDODominican RepublicECEcuadorGTGuatemalaHNHondurasHTHaitiMXMexicoNINicaraguaPAPanamaPEPeruPRPuerto RicoPYParaguaySVEl SalvadorUYUruguayVEVenezuelaRemoteFull-timeSeniorEnglish RequiredSpanish RequiredCustomer Support

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