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Buckland
Buckland
501 – 1,000 Employees
LogisticsSaaSTransport
Buckland is a North American logistics and customs brokerage company coordinating the movement of goods across borders and international supply chains. Its services include freight forwarding, cross-border transportation, warehousing and distribution, customs brokerage, and trade compliance consulting. Buckland also develops in-house software for customs and trade reporting, connecting its logistics operations with technology solutions for clients in automotive, food and beverage, and manufacturing. With offices across Canada, the United States, and Mexico, the company focuses on personalized service and secure, compliant trade operations.
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Mexican Customs Customer Service Representative

Remote customer service role in Mexico coordinating customs documentation, compliance, and shipment clearance for Buckland. Supports air, land, and ocean shipments through Mexican ports.

MXMexicoRemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Prepare and monitor customs documentation and coordinate release of commercial imports into Mexico and Mexican exports worldwide.
  • Help clients, vendors, and service providers obtain the required import and export documents.
  • Set up Mexican importer-of-record (IOR) files with Buckland MX’s broker portfolio partner.
  • Maintain legal Mexican IOR files and update forms to meet Mexican regulations.
  • Coordinate air, land, and ocean shipments to support timely customs clearance.
  • Work with Buckland MX vendors to coordinate and expedite clearance across ports, following client priorities and instructions.
  • Support compliance and monitor V1, RT, F4, A3, and other processes.
  • Prepare customs and internal paperwork for shipment clearance.
  • Organize daily work, set priorities, and identify urgent process reviews to improve warehouse and office operations.
  • Clear a moderate to high volume of shipments through Mexican ports of entry and exit.
  • Prepare daily and weekly shipment status reports.
  • Evaluate customs operations delivered by Mexican vendors.
  • Provide requested information for Mexican trade compliance.
  • Audit BGSS and ensure shipment documents are uploaded promptly to the Buckland Portal.
  • Respond to inquiries promptly, efficiently, and professionally.
  • Compile Summary Shipment information for Liquidation Box Reports.
  • Prepare management reports and maintain full billing accountability.
  • Support clients and report issues to the Team Leader or Manager.
  • Follow the Buckland Quality System (BQS).
  • Complete other assigned duties and projects.

Requirements

  • At least five years of experience in Mexican import and export operations.
  • Bachelor’s degree in international business, international commerce, or international logistics.
  • Knowledge of Mexican foreign trade legislation.
  • Customs experience is an asset.
  • Microsoft Office, Excel, and Windows skills are an asset.
  • Strong customer service skills and the ability to generate and follow up on sales leads.
  • Ability to identify, develop, and implement process improvements.
  • Demonstrated problem-solving and organizational skills, with attention to detail.
  • Strong attention to detail and ability to manage multiple tasks.
  • Collaborative team member able to work independently.
  • Above-average, accurate typing skills.
  • Native or second-language English proficiency (TOEFL 550).
  • Flexibility to work weekends and holidays as needed.
  • Some travel to office locations may be required.
  • U.S. B1/B2 visa.
  • Impeccable record.
  • Position regulated by Mexico’s STPS.
  • Must remain legally eligible to work for the company.
  • Valid passport and willingness and ability to travel occasionally to the United States or Canada.
  • Preferred location: Ciudad Juárez, Chihuahua.
  • Ability to occasionally carry or lift loads up to 25 lb.

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