DATAMARK, Inc. provides contact center and business process outsourcing services for Fortune 500 companies and large enterprises. Its operations span delivery centers in the United States, Mexico, and India, supporting omnichannel and multilingual customer service, document lifecycle management, and digital mailroom programs. The company applies AI solutions to help clients improve customer experiences and streamline operations, while also emphasizing diversity, corporate responsibility, and community engagement.
Bilingual Customer Service Associate (English and Spanish)
Support DATAMARK customers by handling inquiries and complaints through phone, email, and chat. Communicate in English and Spanish.
Description
- Respond to customer inquiries by phone, email, and chat
- Share accurate information about products and services
- Resolve customer concerns and complaints promptly and effectively
- Keep customer records accurate and current
- Update customer account details as needed
- Refer complex cases to the appropriate team or department
- Promote a positive customer experience and satisfaction
- Assist customers in both English and Spanish
Requirements
- High school diploma or equivalent qualification
- Fluency in English and Spanish
- Previous customer service experience is preferred
- Strong communication skills in English and Spanish
- Effective problem-solving and decision-making skills
- Computer literacy
- Ability to work in a fast-paced setting
- Careful attention to detail and accuracy
- Intel Core i5 (8th generation or later) or Ryzen 5 (3000 series or later), with at least 4 cores and 8 threads
- 8–16 GB of RAM
- SSD with at least 256 GB of storage
- Ethernet cable connection required
- Do not use a VPN; work only from the approved location
- Wired headset with a unidirectional, noise-cancelling boom microphone
- Wireless devices, earbuds, and speakerphone are not permitted
- 1080p camera with autofocus and 30–60 fps
- Do not store company information, record, take screenshots, or use built-in translation features
Benefits
- Health insurance
- Work from home
- Performance bonus
- Paid training
- Flexible schedules
- Internet stipend