DATAMARK, Inc. teikia kontaktų centrų ir verslo procesų užsakomųjų paslaugų paslaugas „Fortune 500“ įmonėms ir didelėms organizacijoms. Įmonė veikia aptarnavimo centruose Jungtinėse Amerikos Valstijose, Meksikoje ir Indijoje, teikdama daugiakanalio ir daugiakalbio klientų aptarnavimo, dokumentų gyvavimo ciklo valdymo ir skaitmeninės pašto skyriaus programų sprendimus. Įmonė taiko dirbtinio intelekto sprendimus, padedančius klientams gerinti klientų patirtį ir optimizuoti veiklą, taip pat pabrėžia įvairovę, įmonių atsakomybę ir įsitraukimą į bendruomenę.
Bilingual Customer Service Associate (English and Spanish)
Support DATAMARK customers by handling inquiries and complaints through phone, email, and chat. Communicate in English and Spanish.
Aprašymas
- Respond to customer inquiries by phone, email, and chat
- Share accurate information about products and services
- Resolve customer concerns and complaints promptly and effectively
- Keep customer records accurate and current
- Update customer account details as needed
- Refer complex cases to the appropriate team or department
- Promote a positive customer experience and satisfaction
- Assist customers in both English and Spanish
Reikalavimai
- High school diploma or equivalent qualification
- Fluency in English and Spanish
- Previous customer service experience is preferred
- Strong communication skills in English and Spanish
- Effective problem-solving and decision-making skills
- Computer literacy
- Ability to work in a fast-paced setting
- Careful attention to detail and accuracy
- Intel Core i5 (8th generation or later) or Ryzen 5 (3000 series or later), with at least 4 cores and 8 threads
- 8–16 GB of RAM
- SSD with at least 256 GB of storage
- Ethernet cable connection required
- Do not use a VPN; work only from the approved location
- Wired headset with a unidirectional, noise-cancelling boom microphone
- Wireless devices, earbuds, and speakerphone are not permitted
- 1080p camera with autofocus and 30–60 fps
- Do not store company information, record, take screenshots, or use built-in translation features
Privalumai
- Health insurance
- Work from home
- Performance bonus
- Paid training
- Flexible schedules
- Internet stipend