DATAMARK, Inc. furnizează servicii de centre de contact și externalizare a proceselor de afaceri pentru companii din Fortune 500 și întreprinderi mari. Operațiunile sale se desfășoară în centre din Statele Unite, Mexic și India, oferind servicii pentru clienți omnicanal și multilingve, gestionarea ciclului de viață al documentelor și programe de cameră poștală digitală. Compania aplică soluții de inteligență artificială pentru a-și ajuta clienții să îmbunătățească experiența clienților și să eficientizeze operațiunile, punând totodată accent pe diversitate, responsabilitate corporativă și implicare în comunitate.
Bilingual Customer Service Associate (English and Spanish)
Support DATAMARK customers by handling inquiries and complaints through phone, email, and chat. Communicate in English and Spanish.
Descriere
- Respond to customer inquiries by phone, email, and chat
- Share accurate information about products and services
- Resolve customer concerns and complaints promptly and effectively
- Keep customer records accurate and current
- Update customer account details as needed
- Refer complex cases to the appropriate team or department
- Promote a positive customer experience and satisfaction
- Assist customers in both English and Spanish
Cerințe
- High school diploma or equivalent qualification
- Fluency in English and Spanish
- Previous customer service experience is preferred
- Strong communication skills in English and Spanish
- Effective problem-solving and decision-making skills
- Computer literacy
- Ability to work in a fast-paced setting
- Careful attention to detail and accuracy
- Intel Core i5 (8th generation or later) or Ryzen 5 (3000 series or later), with at least 4 cores and 8 threads
- 8–16 GB of RAM
- SSD with at least 256 GB of storage
- Ethernet cable connection required
- Do not use a VPN; work only from the approved location
- Wired headset with a unidirectional, noise-cancelling boom microphone
- Wireless devices, earbuds, and speakerphone are not permitted
- 1080p camera with autofocus and 30–60 fps
- Do not store company information, record, take screenshots, or use built-in translation features
Beneficii
- Health insurance
- Work from home
- Performance bonus
- Paid training
- Flexible schedules
- Internet stipend