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Buckland
Buckland
501 – 1.000 Angajați
LogisticăSaaSTransport
Buckland este o companie nord-americană de logistică și brokeraj vamal, care coordonează transportul mărfurilor peste granițe și în cadrul lanțurilor internaționale de aprovizionare. Serviciile sale includ expedierea mărfurilor, transportul transfrontalier, depozitarea și distribuția, brokerajul vamal și consultanța privind conformitatea comercială. Buckland dezvoltă și software propriu pentru raportări vamale și comerciale, conectând operațiunile logistice cu soluții tehnologice pentru clienți din industria auto, sectorul alimentar și al băuturilor și industria prelucrătoare. Cu birouri în Canada, Statele Unite și Mexic, compania se concentrează pe servicii personalizate și pe operațiuni comerciale sigure și conforme.
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Locurile de muncă ale companiei

Mexican Customs Customer Service Representative

Remote customer service role in Mexico coordinating customs documentation, compliance, and shipment clearance for Buckland. Supports air, land, and ocean shipments through Mexican ports.

MXMexicRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Prepare and monitor customs documentation and coordinate release of commercial imports into Mexico and Mexican exports worldwide.
  • Help clients, vendors, and service providers obtain the required import and export documents.
  • Set up Mexican importer-of-record (IOR) files with Buckland MX’s broker portfolio partner.
  • Maintain legal Mexican IOR files and update forms to meet Mexican regulations.
  • Coordinate air, land, and ocean shipments to support timely customs clearance.
  • Work with Buckland MX vendors to coordinate and expedite clearance across ports, following client priorities and instructions.
  • Support compliance and monitor V1, RT, F4, A3, and other processes.
  • Prepare customs and internal paperwork for shipment clearance.
  • Organize daily work, set priorities, and identify urgent process reviews to improve warehouse and office operations.
  • Clear a moderate to high volume of shipments through Mexican ports of entry and exit.
  • Prepare daily and weekly shipment status reports.
  • Evaluate customs operations delivered by Mexican vendors.
  • Provide requested information for Mexican trade compliance.
  • Audit BGSS and ensure shipment documents are uploaded promptly to the Buckland Portal.
  • Respond to inquiries promptly, efficiently, and professionally.
  • Compile Summary Shipment information for Liquidation Box Reports.
  • Prepare management reports and maintain full billing accountability.
  • Support clients and report issues to the Team Leader or Manager.
  • Follow the Buckland Quality System (BQS).
  • Complete other assigned duties and projects.

Cerințe

  • At least five years of experience in Mexican import and export operations.
  • Bachelor’s degree in international business, international commerce, or international logistics.
  • Knowledge of Mexican foreign trade legislation.
  • Customs experience is an asset.
  • Microsoft Office, Excel, and Windows skills are an asset.
  • Strong customer service skills and the ability to generate and follow up on sales leads.
  • Ability to identify, develop, and implement process improvements.
  • Demonstrated problem-solving and organizational skills, with attention to detail.
  • Strong attention to detail and ability to manage multiple tasks.
  • Collaborative team member able to work independently.
  • Above-average, accurate typing skills.
  • Native or second-language English proficiency (TOEFL 550).
  • Flexibility to work weekends and holidays as needed.
  • Some travel to office locations may be required.
  • U.S. B1/B2 visa.
  • Impeccable record.
  • Position regulated by Mexico’s STPS.
  • Must remain legally eligible to work for the company.
  • Valid passport and willingness and ability to travel occasionally to the United States or Canada.
  • Preferred location: Ciudad Juárez, Chihuahua.
  • Ability to occasionally carry or lift loads up to 25 lb.

Locuri de muncă similare

Koronet

Senior Customer Support Manager, Latin America (Remote)

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APIB2BSaaS
ARArgentinaBOBoliviaBRBraziliaCLChileCOColumbiaCRCosta RicaCUCubaDORepublica DominicanăECEcuadorGTGuatemalaHNHondurasHTHaitiMXMexicNINicaraguaPAPanamaPEPeruPRPuerto RicoPYParaguaySVEl SalvadorUYUruguayVEVenezuelaRemoteNormă întreagăSeniorLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăAsistență clienți

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