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Patrianna
Patrianna
51 – 200 Angajați
ConsultanțăJocuri videoMarketing
Patrianna este o companie internațională de produse și tehnologie iGaming, cu sediul central în Gibraltar. Dezvoltă produse de jocuri online și aplicații pentru jucători din întreaga lume, cu o echipă care lucrează în principal la distanță în domeniile strategiei, dezvoltării și managementului produselor și tehnologiei. Compania recrutează pentru roluri în produs, design, tehnologie, marketing și operațiuni.
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Locurile de muncă ale companiei

Customer Support Agent (Remote, Philippines)

Support Patrianna’s social gaming players through email, live chat, and social media. Resolve escalated cases and help maintain service levels across support operations.

BRBraziliaCRCosta RicaMXMexicPHFilipineRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Resolve customer enquiries and complaints through email, live chat, and social media.
  • Handle complex and escalated cases, coordinating with other teams and keeping customers updated.
  • Track ticket queues, flag service-level risks, and help balance workloads.
  • Prepare Big Winners, Play Safety, Legal View, End of Shift Reports, and Zendesk Problem Tickets accurately and on schedule.
  • Engage high-value players to strengthen loyalty and spot upselling and cross-selling opportunities.
  • Coach newly onboarded agents and share insights about support processes.
  • Report customer trends to the CS Manager to inform ongoing improvements.

Cerințe

  • Demonstrated customer support experience handling high volumes of enquiries through email, live chat, and social media.
  • Strong written communication skills.
  • Experience resolving complex or escalated customer issues.
  • Practical experience using Zendesk or comparable support software.
  • Ability to work within structured service-level and KPI targets.
  • Strong attention to detail and an organised approach to operational work.
  • Clear, candid communication and the ability to work collaboratively in a fast-paced team.
  • Experience in social gaming, iGaming, or a similarly regulated, player-focused setting is an advantage.
  • Provide your current location in the application.

Beneficii

  • Structured onboarding, measurable milestones, and a clear path for progression.
  • The opportunity to take on broader operational and team leadership responsibilities.
  • Investment in professional development.
  • Remote work arrangement.

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