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Patrianna
Patrianna
51 – 200 Darbuotojai
KonsultavimasRinkodaraVaizdo žaidimai
Patrianna is an international iGaming product and technology company headquartered in Gibraltar. It develops web and app-based gaming products for players worldwide, with a remote-first team working across strategy, product development and management, and technology. The company recruits across product, design, technology, marketing, and operations.
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Darbai įmonėje

Customer Support Agent (Remote, Philippines)

Support Patrianna’s social gaming players through email, live chat, and social media. Resolve escalated cases and help maintain service levels across support operations.

BRBrazilijaCRKosta RikaMXMeksikaPHFilipinaiNuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų aptarnavimas

Aprašymas

  • Resolve customer enquiries and complaints through email, live chat, and social media.
  • Handle complex and escalated cases, coordinating with other teams and keeping customers updated.
  • Track ticket queues, flag service-level risks, and help balance workloads.
  • Prepare Big Winners, Play Safety, Legal View, End of Shift Reports, and Zendesk Problem Tickets accurately and on schedule.
  • Engage high-value players to strengthen loyalty and spot upselling and cross-selling opportunities.
  • Coach newly onboarded agents and share insights about support processes.
  • Report customer trends to the CS Manager to inform ongoing improvements.

Reikalavimai

  • Demonstrated customer support experience handling high volumes of enquiries through email, live chat, and social media.
  • Strong written communication skills.
  • Experience resolving complex or escalated customer issues.
  • Practical experience using Zendesk or comparable support software.
  • Ability to work within structured service-level and KPI targets.
  • Strong attention to detail and an organised approach to operational work.
  • Clear, candid communication and the ability to work collaboratively in a fast-paced team.
  • Experience in social gaming, iGaming, or a similarly regulated, player-focused setting is an advantage.
  • Provide your current location in the application.

Privalumai

  • Structured onboarding, measurable milestones, and a clear path for progression.
  • The opportunity to take on broader operational and team leadership responsibilities.
  • Investment in professional development.
  • Remote work arrangement.

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