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Lago
Lago
1 – 10 Employees
ConsultingLogisticsMarketing
Lago is a recruitment and remote staffing service that helps digital marketing agencies and other businesses connect with professionals in emerging markets. Its talent network includes virtual assistants, social media managers, and customer support representatives, supporting companies that need flexible help across marketing, operations, and customer-facing work. Lago also creates opportunities for remote professionals by matching their skills with roles at growing organizations.
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Remote Customer Support Specialist – Argentina

Handle email inquiries, order management, and data entry for Deadlast’s ecommerce operations. Work remotely with Shopify and internal systems to support customers and keep records accurate.

ARArgentinaCLChileCOColombiaCRCosta RicaHNHondurasSVEl Salvador
$5 – $7 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Answer customer emails promptly and professionally.
  • Help customers with order status, shipping, product questions, and routine requests.
  • Investigate issues and provide accurate, useful responses.
  • Follow up on open inquiries and escalate complex cases as needed.
  • Use a consistent, professional brand voice in customer communications.
  • Check order and customer details in Shopify or related systems.
  • Handle routine order management and customer account inquiries.
  • Spot order discrepancies and flag those that need further review.
  • Keep customer and order records accurate.
  • Enter, update, and verify information in internal systems and spreadsheets.
  • Organize records of inquiries and their resolutions.
  • Perform routine administrative tasks related to customer support.
  • Check that data remains accurate and consistent across records.
  • Use established support procedures and workflows.
  • Share recurring customer issues and relevant patterns with the team.
  • Keep support notes and documentation organized.
  • Adjust to new tools, processes, and communication channels as the business grows.

Requirements

  • Write clearly and confidently in English.
  • Pay close attention to detail and data accuracy.
  • Stay organized and manage time effectively.
  • Handle multiple inquiries and prioritize work effectively.
  • Bring professional customer service and problem-solving skills.
  • Work independently with minimal supervision.
  • Have reliable internet, a suitable computer, and a quiet workspace.
  • Maintain consistent availability during the agreed work schedule.
  • Customer support or customer service experience is a plus.
  • Practical Shopify or Shopify order management experience is a plus.
  • Experience supporting ecommerce businesses is a plus.
  • Familiarity with help desk platforms or shared support inboxes is a plus.
  • Spreadsheet and administrative data entry experience is a plus.
  • Experience creating support templates or documenting workflows is a plus.
  • Familiarity with SMS-based customer support is a plus.

Benefits

  • Work remotely with a global team that values work-life balance.
  • Opportunity to shape the role and grow with the team.
  • Join a team focused on using data to solve challenges in a changing market.
  • A confidentiality and non-circumvention agreement is part of the recruitment process.

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Koronet

Senior Customer Support Manager, Latin America (Remote)

Koronet
51 – 200 Employees
APIB2BSaaS
ARArgentinaBOBoliviaBRBrazilCLChileCOColombiaCRCosta RicaCUCubaDODominican RepublicECEcuadorGTGuatemalaHNHondurasHTHaitiMXMexicoNINicaraguaPAPanamaPEPeruPRPuerto RicoPYParaguaySVEl SalvadorUYUruguayVEVenezuelaRemoteFull-timeSeniorEnglish RequiredSpanish RequiredCustomer Support

Lead bilingual customer support teams, set service KPIs, and shape support strategy for Koronet’s floral SaaS and e-commerce platform. Fully remote across Latin America.

Open