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Lago
Lago
1 – 10 Zaposleni
LogistikaSvetovanjeTrženje
Lago je storitev zaposlovanja in dela na daljavo, ki agencijam za digitalni marketing ter drugim podjetjem pomaga povezovati se s strokovnjaki na razvijajočih se trgih. Njena mreža talentov vključuje virtualne asistente, upravljavce družbenih omrežij in predstavnike podpore strankam ter podpira podjetja, ki potrebujejo prilagodljivo pomoč pri marketingu, poslovanju in delu s strankami. Lago ustvarja priložnosti tudi za strokovnjake, ki delajo na daljavo, saj njihove veščine povezuje z vlogami v rastočih organizacijah.
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Delovna mesta v podjetju

Remote Customer Support Specialist – Argentina

Handle email inquiries, order management, and data entry for Deadlast’s ecommerce operations. Work remotely with Shopify and internal systems to support customers and keep records accurate.

ARArgentinaCLČileCOKolumbijaCRKostarikaHNHondurasSVSalvador
5 $ – 7 $ / ura
Na daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaPodpora strankam

Opis

  • Answer customer emails promptly and professionally.
  • Help customers with order status, shipping, product questions, and routine requests.
  • Investigate issues and provide accurate, useful responses.
  • Follow up on open inquiries and escalate complex cases as needed.
  • Use a consistent, professional brand voice in customer communications.
  • Check order and customer details in Shopify or related systems.
  • Handle routine order management and customer account inquiries.
  • Spot order discrepancies and flag those that need further review.
  • Keep customer and order records accurate.
  • Enter, update, and verify information in internal systems and spreadsheets.
  • Organize records of inquiries and their resolutions.
  • Perform routine administrative tasks related to customer support.
  • Check that data remains accurate and consistent across records.
  • Use established support procedures and workflows.
  • Share recurring customer issues and relevant patterns with the team.
  • Keep support notes and documentation organized.
  • Adjust to new tools, processes, and communication channels as the business grows.

Zahteve

  • Write clearly and confidently in English.
  • Pay close attention to detail and data accuracy.
  • Stay organized and manage time effectively.
  • Handle multiple inquiries and prioritize work effectively.
  • Bring professional customer service and problem-solving skills.
  • Work independently with minimal supervision.
  • Have reliable internet, a suitable computer, and a quiet workspace.
  • Maintain consistent availability during the agreed work schedule.
  • Customer support or customer service experience is a plus.
  • Practical Shopify or Shopify order management experience is a plus.
  • Experience supporting ecommerce businesses is a plus.
  • Familiarity with help desk platforms or shared support inboxes is a plus.
  • Spreadsheet and administrative data entry experience is a plus.
  • Experience creating support templates or documenting workflows is a plus.
  • Familiarity with SMS-based customer support is a plus.

Ugodnosti

  • Work remotely with a global team that values work-life balance.
  • Opportunity to shape the role and grow with the team.
  • Join a team focused on using data to solve challenges in a changing market.
  • A confidentiality and non-circumvention agreement is part of the recruitment process.

Sorodna delovna mesta

Koronet

Senior Customer Support Manager, Latin America (Remote)

Koronet
51 – 200 Zaposleni
APIB2BSaaS
ARArgentinaBOBolivijaBRBrazilijaCLČileCOKolumbijaCRKostarikaCUKubaDODominikanska republikaECEkvadorGTGvatemalaHNHondurasHTHaitiMXMehikaNINikaragvaPAPanamaPEPeruPRPortorikoPYParagvajSVSalvadorUYUrugvajVEVenezuelaNa daljavoPolni delovni časSeniorZahtevani Jezik: angleščinaZahtevani Jezik: španščinaPodpora strankam

Lead bilingual customer support teams, set service KPIs, and shape support strategy for Koronet’s floral SaaS and e-commerce platform. Fully remote across Latin America.

Odpri