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Lago
1 – 10 Darbinieki
KonsultācijasLoģistikaMārketings
Lago ir personāla atlases un attālinātā darbaspēka pakalpojumu uzņēmums, kas palīdz digitālā mārketinga aģentūrām un citiem uzņēmumiem atrast speciālistus attīstības tirgos. Tā talantu tīklā ir virtuālie asistenti, sociālo mediju pārvaldnieki un klientu atbalsta speciālisti, kas palīdz uzņēmumiem elastīgi nodrošināt mārketinga, darbības organizēšanas un klientu apkalpošanas funkcijas. Lago arī rada attālinātā darba iespējas profesionāļiem, savienojot viņu prasmes ar augošu organizāciju piedāvātajām lomām.
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Vakances uzņēmumā

Remote Customer Support Specialist – Argentina

Handle email inquiries, order management, and data entry for Deadlast’s ecommerce operations. Work remotely with Shopify and internal systems to support customers and keep records accurate.

ARArgentīnaCLČīleCOKolumbijaCRKostarikaHNHondurasaSVSalvadora
5 $ – 7 $ / stunda
AttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu atbalsts

Apraksts

  • Answer customer emails promptly and professionally.
  • Help customers with order status, shipping, product questions, and routine requests.
  • Investigate issues and provide accurate, useful responses.
  • Follow up on open inquiries and escalate complex cases as needed.
  • Use a consistent, professional brand voice in customer communications.
  • Check order and customer details in Shopify or related systems.
  • Handle routine order management and customer account inquiries.
  • Spot order discrepancies and flag those that need further review.
  • Keep customer and order records accurate.
  • Enter, update, and verify information in internal systems and spreadsheets.
  • Organize records of inquiries and their resolutions.
  • Perform routine administrative tasks related to customer support.
  • Check that data remains accurate and consistent across records.
  • Use established support procedures and workflows.
  • Share recurring customer issues and relevant patterns with the team.
  • Keep support notes and documentation organized.
  • Adjust to new tools, processes, and communication channels as the business grows.

Prasības

  • Write clearly and confidently in English.
  • Pay close attention to detail and data accuracy.
  • Stay organized and manage time effectively.
  • Handle multiple inquiries and prioritize work effectively.
  • Bring professional customer service and problem-solving skills.
  • Work independently with minimal supervision.
  • Have reliable internet, a suitable computer, and a quiet workspace.
  • Maintain consistent availability during the agreed work schedule.
  • Customer support or customer service experience is a plus.
  • Practical Shopify or Shopify order management experience is a plus.
  • Experience supporting ecommerce businesses is a plus.
  • Familiarity with help desk platforms or shared support inboxes is a plus.
  • Spreadsheet and administrative data entry experience is a plus.
  • Experience creating support templates or documenting workflows is a plus.
  • Familiarity with SMS-based customer support is a plus.

Priekšrocības

  • Work remotely with a global team that values work-life balance.
  • Opportunity to shape the role and grow with the team.
  • Join a team focused on using data to solve challenges in a changing market.
  • A confidentiality and non-circumvention agreement is part of the recruitment process.

Saistītās vakances

Koronet

Senior Customer Support Manager, Latin America (Remote)

Koronet
51 – 200 Darbinieki
APIB2BSaaS
ARArgentīnaBOBolīvijaBRBrazīlijaCLČīleCOKolumbijaCRKostarikaCUKubaDODominikānaECEkvadoraGTGvatemalaHNHondurasaHTHaitiMXMeksikaNINikaragvaPAPanamaPEPeruPRPuertorikoPYParagvajaSVSalvadoraUYUrugvajaVEVenecuēlaAttālinātiPilna slodzeVecākais speciālistsNepieciešamā Valoda: angļuNepieciešamā Valoda: spāņuKlientu atbalsts

Lead bilingual customer support teams, set service KPIs, and shape support strategy for Koronet’s floral SaaS and e-commerce platform. Fully remote across Latin America.

Atvērt
The Ward Law Group, PL

Bilingual Client Support Representative, Colombia

The Ward Law Group, PL
51 – 200 Darbinieki
B2CJuridiskie pakalpojumiVeselības apdrošināšana
COKolumbijaAttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuNepieciešamā Valoda: spāņuKlientu atbalsts
macOS

Support clients remotely in English and Spanish by handling calls, coordinating medical records, and following up on care. This full-time independent contractor role serves clients of a personal injury law firm.

Atvērt