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8am
8am
501 – 1000 Darbinieki
FintechJuridiskie pakalpojumiSaaS
8am builds software for law firms, accounting practices, associations, and other professional services organizations. Its SaaS portfolio includes LawPay, MyCase, CasePeer, DocketWise, CPACharge, ClientPay, and AffiniPay, bringing together payments, billing, practice and case management, document tools, and compliance workflows. The company focuses on secure payment processing, integrations with other business tools, and practical AI features that help professional teams manage routine work and client matters.
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Vakances uzņēmumā

Customer Support Specialist – Colombia (Remote)

Support customers using 8am’s legal, accounting, and financial technology products. Troubleshoot questions by phone, email, and chat, and record each case in Salesforce.

COKolumbijaAttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu atbalsts

Apraksts

  • Handle inbound calls and troubleshoot product questions for customers.
  • Respond promptly to customer inquiries by email, phone, and chat.
  • Provide reliable, consistent service throughout each customer interaction.
  • Keep up to date on new product releases.
  • Show customers how to use MyCase, LawPay, and CPACharge.
  • Investigate reported issues, try basic troubleshooting, and escalate technical problems to Tier 2 when needed.
  • Record every customer interaction in Salesforce to maintain complete case histories.

Prasības

  • A bachelor’s degree is preferred.
  • At least one year of customer service experience or equivalent experience is preferred.
  • Excellent interpersonal and professional communication skills, in writing and speech.
  • Friendly, clear, confident speaking skills.
  • A professional, ethical approach and strong personal integrity.
  • Strong time management and people skills.
  • Ability to work effectively as part of a team.
  • Ability to stay calm in challenging customer situations.
  • Familiarity with Salesforce, Workforce Manager, Zoom Contact Center, Slack, Google Suite, or similar tools is preferred.
  • Ability to handle inbound support calls, chats, and emails each day.

Priekšrocības

  • Colombian statutory benefits, including health, pension, and occupational risk coverage.
  • Referral bonuses for recommending successful candidates to the 8Team.
  • Paid sick leave from the first day, with EPS support beginning on day two.
  • Up to 15 paid flexible time-off days per year.
  • Maternity and paternity leave in accordance with Colombian law.
  • Paid leave for all official Colombian public holidays.

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