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8am
8am
501 – 1.000 Angajați
FintechJuridicSaaS
8am dezvoltă software pentru firme de avocatură, cabinete de contabilitate, asociații și alte organizații de servicii profesionale. Portofoliul său SaaS include LawPay, MyCase, CasePeer, DocketWise, CPACharge, ClientPay și AffiniPay, reunind plăți, facturare, gestionarea activității profesionale și a dosarelor, instrumente pentru documente și fluxuri de lucru pentru conformitate. Compania se concentrează pe procesarea securizată a plăților, integrări cu alte instrumente de business și funcții AI practice care ajută echipele profesionale să gestioneze activitățile de rutină și relațiile cu clienții.
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Locurile de muncă ale companiei

Customer Support Specialist – Colombia (Remote)

Support customers using 8am’s legal, accounting, and financial technology products. Troubleshoot questions by phone, email, and chat, and record each case in Salesforce.

COColumbiaRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Handle inbound calls and troubleshoot product questions for customers.
  • Respond promptly to customer inquiries by email, phone, and chat.
  • Provide reliable, consistent service throughout each customer interaction.
  • Keep up to date on new product releases.
  • Show customers how to use MyCase, LawPay, and CPACharge.
  • Investigate reported issues, try basic troubleshooting, and escalate technical problems to Tier 2 when needed.
  • Record every customer interaction in Salesforce to maintain complete case histories.

Cerințe

  • A bachelor’s degree is preferred.
  • At least one year of customer service experience or equivalent experience is preferred.
  • Excellent interpersonal and professional communication skills, in writing and speech.
  • Friendly, clear, confident speaking skills.
  • A professional, ethical approach and strong personal integrity.
  • Strong time management and people skills.
  • Ability to work effectively as part of a team.
  • Ability to stay calm in challenging customer situations.
  • Familiarity with Salesforce, Workforce Manager, Zoom Contact Center, Slack, Google Suite, or similar tools is preferred.
  • Ability to handle inbound support calls, chats, and emails each day.

Beneficii

  • Colombian statutory benefits, including health, pension, and occupational risk coverage.
  • Referral bonuses for recommending successful candidates to the 8Team.
  • Paid sick leave from the first day, with EPS support beginning on day two.
  • Up to 15 paid flexible time-off days per year.
  • Maternity and paternity leave in accordance with Colombian law.
  • Paid leave for all official Colombian public holidays.

Locuri de muncă similare

Koronet

Senior Customer Support Manager, Latin America (Remote)

Koronet
51 – 200 Angajați
APIB2BSaaS
ARArgentinaBOBoliviaBRBraziliaCLChileCOColumbiaCRCosta RicaCUCubaDORepublica DominicanăECEcuadorGTGuatemalaHNHondurasHTHaitiMXMexicNINicaraguaPAPanamaPEPeruPRPuerto RicoPYParaguaySVEl SalvadorUYUruguayVEVenezuelaRemoteNormă întreagăSeniorLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăAsistență clienți

Lead bilingual customer support teams, set service KPIs, and shape support strategy for Koronet’s floral SaaS and e-commerce platform. Fully remote across Latin America.

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