TP, formerly known as Teleperformance, is a global digital business services and consulting company with nearly 47 years of experience. Its work spans sales, outsourcing, business process outsourcing, customer experience, digital solutions, technical support, and analytics. TP combines omnichannel service delivery with an emphasis on adapting to the AI era, helping clients provide modern and empathetic experiences across customer and business operations.
Bilingual Customer Service Expert (English B2)
Support Teleperformance customers from home in Bogotá, resolving inquiries in English and Spanish. Provide clear, friendly guidance and effective solutions.
Description
- Respond to customer questions
- Offer clear, friendly guidance
- Resolve a range of service issues effectively
- Identify customer needs and handle information responsibly
- Create a smooth, positive customer experience
- Assist customers through digital business services across multiple channels
Requirements
- Secondary education
- Intermediate English proficiency at B2 level
- Bilingual communication skills
- Customer service and problem-solving abilities
- Responsible information handling
- No professional experience required
Benefits
- Performance-based bonuses
- 42-hour workweeks
- Indefinite-term contract for long-term stability
- Access to the exclusive Gaming Arena
- Employee fund benefits
- Work-from-home arrangement