Sales Representative – Salon Software, Braunschweig
Salonkee
Help Salonkee grow its salon software business in Braunschweig through prospecting, product demonstrations and managing sales from first contact to close.
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American Express Global Business Travel provides corporate travel management services for organizations operating across markets and cultures. Its technology supports business travel programs through booking, travel policy compliance, expense management, and reporting, helping companies coordinate travel more efficiently. The company combines expertise across consulting, logistics, and hospitality to serve clients worldwide, with services designed for diverse languages and regional business needs.
Customer Relations Specialist (Poland, Onsite)
Customer Relations Specialist role with American Express Global Business Travel, focused on resolving business travel issues, managing escalations, and communicating with customers in German and English.
Description
- Turn dissatisfied customers into loyal advocates through service recovery by phone and email
- Act as the main customer contact from issue intake through resolution
- Set achievable expectations and explain outcomes clearly
- Communicate complex situations and difficult decisions with empathy
- Maintain accurate, professional communication within defined SLAs
- Track cases and follow up with suppliers and internal teams
- Resolve client questions in support of Account Managers
- Manage escalated cases and disputes
- Coordinate resolutions with internal departments, external providers, and investigation and resolution teams
- Present findings in clear, customer-focused language
- Keep customers updated throughout the resolution process
- Review customer interactions, identify effective practices, share insights, and provide feedback on customer needs and communication preferences
Requirements
- Demonstrated experience in business travel customer service or incident resolution
- Strong spoken and written communication skills
- Can deliver difficult messages clearly and empathetically
- Excellent interpersonal and relationship-building abilities
- Builds authentic connections with customers
- Skilled active listener
- Can identify customer needs and communicate them effectively across internal teams
- Fluent German in spoken and written communication
- Excellent English proficiency is required
- Proficient with Microsoft Office
- Able to convert customer dissatisfaction into loyalty and advocacy
- Experience with the Amadeus GDS
- Available during business hours from 8:00 to 17:00
- May occasionally need to work outside standard business hours
Benefits
- Country-specific flexible benefits
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources for employees and their immediate families
- Travel discounts and weekly offers from major providers covering flights, hotels, cruises, and car rentals
- Access to more than 20,000 courses through the learning platform
- Leadership development courses
- Internal candidates receive priority consideration for new openings
- Global Inclusion Groups
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