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American Express Global Business Travel
American Express Global Business Travel
H1B vizasi homiysiKonsaltingLogistikaMehmondo‘stlik
American Express Global Business Travel turli bozorlar va madaniyatlarda faoliyat yuritadigan tashkilotlarga korporativ sayohatlarni boshqarish xizmatlarini taqdim etadi. Uning texnologiyalari bronlash, sayohat siyosatiga rioya etish, xarajatlarni boshqarish va hisobot yuritish orqali xizmat safarlari dasturlarini qo‘llab-quvvatlab, kompaniyalarga safarlarni yanada samarali muvofiqlashtirishga yordam beradi. Kompaniya butun dunyodagi mijozlarga xizmat ko‘rsatish uchun konsalting, logistika va mehmondo‘stlik sohalaridagi tajribasini birlashtiradi, xizmatlari esa turli tillar va mintaqaviy biznes ehtiyojlariga moslab ishlab chiqilgan.
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Kompaniyadagi ish o‘rinlari

Customer Relations Specialist (Poland, Onsite)

Customer Relations Specialist role with American Express Global Business Travel, focused on resolving business travel issues, managing escalations, and communicating with customers in German and English.

PLPolshaOfisdaTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: nemischaTalab Qilinadigan Til: inglizchaMijozlar bo‘yicha mutaxassisUmumiy

Tavsif

  • Turn dissatisfied customers into loyal advocates through service recovery by phone and email
  • Act as the main customer contact from issue intake through resolution
  • Set achievable expectations and explain outcomes clearly
  • Communicate complex situations and difficult decisions with empathy
  • Maintain accurate, professional communication within defined SLAs
  • Track cases and follow up with suppliers and internal teams
  • Resolve client questions in support of Account Managers
  • Manage escalated cases and disputes
  • Coordinate resolutions with internal departments, external providers, and investigation and resolution teams
  • Present findings in clear, customer-focused language
  • Keep customers updated throughout the resolution process
  • Review customer interactions, identify effective practices, share insights, and provide feedback on customer needs and communication preferences

Talablar

  • Demonstrated experience in business travel customer service or incident resolution
  • Strong spoken and written communication skills
  • Can deliver difficult messages clearly and empathetically
  • Excellent interpersonal and relationship-building abilities
  • Builds authentic connections with customers
  • Skilled active listener
  • Can identify customer needs and communicate them effectively across internal teams
  • Fluent German in spoken and written communication
  • Excellent English proficiency is required
  • Proficient with Microsoft Office
  • Able to convert customer dissatisfaction into loyalty and advocacy
  • Experience with the Amadeus GDS
  • Available during business hours from 8:00 to 17:00
  • May occasionally need to work outside standard business hours

Imtiyozlar

  • Country-specific flexible benefits
  • Health and welfare insurance plans
  • Retirement programs
  • Parental leave
  • Adoption assistance
  • Wellbeing resources for employees and their immediate families
  • Travel discounts and weekly offers from major providers covering flights, hotels, cruises, and car rentals
  • Access to more than 20,000 courses through the learning platform
  • Leadership development courses
  • Internal candidates receive priority consideration for new openings
  • Global Inclusion Groups

O‘xshash ish o‘rinlari

East Sussex County Council

Financial Assessment Assistant – East Sussex County Council (Hybrid)

East Sussex County Council
Malakali ishchi vizasi homiysiLogistikaQurilishSog‘liqni saqlash
GBBuyuk Britaniya
26 847 £ – 27 274 £ / yil
GibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMoliyaviy rejalashtirish va tahlil

Review financial assessments, respond to service users and stakeholders, and provide clear written outcomes. Support East Sussex residents with accurate, considerate service while working from the Eastbourne office at least one day each week.

Ochish