American Express Global Business Travel
American Express Global Business Travel
American Express Global Business Travel विभिन्न बाज़ारों और संस्कृतियों में काम करने वाले संगठनों को कॉर्पोरेट यात्रा प्रबंधन सेवाएँ प्रदान करता है। इसकी तकनीक बुकिंग, यात्रा नीति के अनुपालन, व्यय प्रबंधन और रिपोर्टिंग के माध्यम से व्यावसायिक यात्रा कार्यक्रमों को समर्थित करती है, जिससे कंपनियों को यात्रा का अधिक कुशलता से समन्वय करने में सहायता मिलती है। कंपनी परामर्श, लॉजिस्टिक्स और आतिथ्य के क्षेत्र में अपनी विशेषज्ञता को जोड़कर दुनिया भर के ग्राहकों की सेवा करती है, और इसकी सेवाएँ विविध भाषाओं तथा क्षेत्रीय व्यावसायिक आवश्यकताओं के अनुरूप तैयार की गई हैं।

Customer Relations Specialist (Poland, Onsite)

Customer Relations Specialist role with American Express Global Business Travel, focused on resolving business travel issues, managing escalations, and communicating with customers in German and English.

विवरण

  • Turn dissatisfied customers into loyal advocates through service recovery by phone and email
  • Act as the main customer contact from issue intake through resolution
  • Set achievable expectations and explain outcomes clearly
  • Communicate complex situations and difficult decisions with empathy
  • Maintain accurate, professional communication within defined SLAs
  • Track cases and follow up with suppliers and internal teams
  • Resolve client questions in support of Account Managers
  • Manage escalated cases and disputes
  • Coordinate resolutions with internal departments, external providers, and investigation and resolution teams
  • Present findings in clear, customer-focused language
  • Keep customers updated throughout the resolution process
  • Review customer interactions, identify effective practices, share insights, and provide feedback on customer needs and communication preferences

आवश्यकताएँ

  • Demonstrated experience in business travel customer service or incident resolution
  • Strong spoken and written communication skills
  • Can deliver difficult messages clearly and empathetically
  • Excellent interpersonal and relationship-building abilities
  • Builds authentic connections with customers
  • Skilled active listener
  • Can identify customer needs and communicate them effectively across internal teams
  • Fluent German in spoken and written communication
  • Excellent English proficiency is required
  • Proficient with Microsoft Office
  • Able to convert customer dissatisfaction into loyalty and advocacy
  • Experience with the Amadeus GDS
  • Available during business hours from 8:00 to 17:00
  • May occasionally need to work outside standard business hours

लाभ

  • Country-specific flexible benefits
  • Health and welfare insurance plans
  • Retirement programs
  • Parental leave
  • Adoption assistance
  • Wellbeing resources for employees and their immediate families
  • Travel discounts and weekly offers from major providers covering flights, hotels, cruises, and car rentals
  • Access to more than 20,000 courses through the learning platform
  • Leadership development courses
  • Internal candidates receive priority consideration for new openings
  • Global Inclusion Groups

संबंधित नौकरियाँ

Delegate CX

Remote Accounting Specialist – Hospitality

Delegate CX
11 – 50 कर्मचारी
उद्यमपरामर्शभर्ती

Manage accounts payable and receivable, billing, collections, and financial records for U.S. hospitality clients. This full-time, home-based role in the Philippines uses QuickBooks, Excel, and other accounting systems.

खोलें
Remote Recruitment

Remote Billing Administrator in South Africa

Remote Recruitment

Handle invoicing, billing queries, reconciliations, and month-end reporting for a UK business while working remotely from South Africa.

खोलें
Agilent Technologies

Field Service Engineer, Asset Performance Management — Japan

Agilent Technologies

Install, maintain, and repair Agilent hardware, software, and network solutions. Provide on-site customer support and travel throughout Japan 100% of the time.

खोलें
Agilent Technologies

Field Service Engineer, Asset Performance Management (Japan)

Agilent Technologies

Install, maintain, and troubleshoot enterprise asset performance systems for Agilent customers. The role includes integrated solution delivery, technical training, and 100% travel.

खोलें
Hewlett Packard Enterprise

Senior Channel Presales Technical Architect, Canada

Hewlett Packard Enterprise

Guide channel partners in designing and selling HPE storage and data protection solutions. Build technical advocacy, grow the opportunity pipeline, and support customer engagements.

खोलें
Hewlett Packard Enterprise

Senior Channel Presales Technical Architect, Storage — HPE Canada Remote

Hewlett Packard Enterprise

Help HPE channel partners position, design, and sell storage and data protection solutions. Support solution architecture, demonstrations, proofs of concept, pipeline development, and partner technical advocacy.

खोलें
Hewlett Packard Enterprise

Channel Presales Technical Architect, Canada

Hewlett Packard Enterprise

Guide HPE channel partners in positioning, designing, and delivering storage and data protection solutions. Build partner technical capability, develop pipeline, and help secure competitive wins.

खोलें
Xero

Customer Experience Data Analyst

Xero
1,001 – 5,000 कर्मचारी
H1B वीज़ा प्रायोजकB2BSaaS

Create reporting and workforce insights for Xero’s Customer Experience and Payment Operations teams. Use Tableau and Zendesk Explore to inform business reviews, headcount planning, and senior leadership decisions.

खोलें
Hewlett Packard Enterprise
General Dynamics Information Technology

Senior Azure Cloud Data Engineer

General Dynamics Information Technology

Modernize Indian Health Service clinical records by building Azure data pipelines and scalable healthcare data models. Develop ETL workflows and PySpark transformations for enterprise health data.

खोलें