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SupportNinja
SupportNinja
1,001 – 5,000 Employees
Artificial IntelligenceB2BEnterprise
SupportNinja is a technology-enabled outsourcing and customer experience company serving growth-stage and enterprise businesses. Its teams combine human expertise with AI-supported workflows through NinjaAI to provide customer and technical support, onboarding, conversion and renewals services, content moderation, data operations, and finance and accounting support. The company also offers Management-as-a-Service to help clients launch and scale outsourced operations, with a privacy-focused approach and stated compliance across frameworks including SOC 2 Type 2, PCI-DSS, HIPAA, and GDPR.
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Content Editor and Moderator – Philippines Remote

Review, verify, and edit job listings for SupportNinja’s casting and hiring platform. Support employers, investigate scams, and manage escalated content cases remotely from the Philippines.

PHPhilippinesRemoteFull-timeJuniorNo degree requiredEnglish RequiredContent Manager

Description

  • Review user-generated postings and verification details to confirm the legitimacy of users and job listings
  • Request additional information or verification from job posters when needed
  • Detect and remove scams, potentially dangerous content, and inappropriate postings, escalating cases when necessary
  • Evaluate user legitimacy through background checks, identity documents, independent research, investigations, and other verification materials
  • Monitor system alerts involving clients and job posters and determine appropriate actions
  • Investigate scam complaints and inappropriate-behavior reports, including whether clients should be removed from the platform
  • Copy-edit and optimize job posts to support business objectives
  • Manage ticket queues, prioritize incoming job posts, and prepare content for publication
  • Find missing information and add job details needed for publication
  • Educate and assist clients with job-posting and application-management tools
  • Handle specialized customer-service issues involving casting knowledge
  • Train and guide clients on casting tools while troubleshooting problems
  • Work with customer service, account management, and business development teams
  • Research projects and triage escalated customer-service tickets related to job listings
  • Review database reports to identify jobs needing attention, recategorization, or early expiration
  • Support team training, troubleshooting, and escalated cases
  • Complete other assigned responsibilities and tasks

Requirements

  • Work independently with self-direction and efficiency
  • Prior experience with job listings and editing is required
  • One to two years of customer-service representative experience in a BPO environment
  • Experience managing high volumes of specialized content and users
  • Strong organizational skills with close attention to detail and deadlines
  • Ability to assess information and make independent decisions
  • Advanced written and verbal communication skills, with adaptability across personalities and seniority levels
  • Excellent copy-editing, fact-checking, proofreading, and research abilities
  • Proficiency in data entry, account management, and client support
  • Technical aptitude for understanding, using, and explaining online casting and hiring technology
  • Strong analytical ability to compile and interpret data when assessing content validity
  • Knowledge of film, television, theater, commercial production, performing arts, marketing, and casting is a plus, as is willingness to learn this marketplace

Benefits

  • Competitive compensation
  • Government-mandated benefits
  • Retirement savings program with company matching
  • Life insurance
  • HMO coverage from day one
  • Paid time off
  • Birthday leave
  • Bonus and incentive plans
  • Skills training and personal and professional development opportunities
  • Employee referral program
  • A workplace focused on fun and growth

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