Perkbox
Perkbox
Perkbox is an employee benefits and rewards platform that brings workplace perks, discounts, recognition, and wellbeing support into one web and mobile experience. The company helps businesses make employee benefits easier to access and manage, with a broad selection of offers and tools designed to support engagement, appreciation, and everyday workplace wellbeing. Its platform serves organizations across sectors including consulting, healthcare, and marketing.

Client Success Manager – Public Sector | Perkbox | Hybrid

Manage Public Sector client relationships for Perkbox’s employee benefits, recognition, and wellbeing platform. Increase adoption, satisfaction, renewals, and advocacy through data-informed customer engagement.

Description

  • Own client relationships as the main point of contact throughout each contract
  • Keep clients engaged and satisfied while ensuring consistently high service standards
  • Resolve customer issues quickly and within agreed SLAs
  • Develop account champions for case studies, references, and testimonials
  • Provide onboarding and embedding support tailored to customer goals
  • Run business reviews and create plans that strengthen engagement, satisfaction, and loyalty
  • Share customer feedback and insights with Product, Marketing, and Support
  • Interpret customer data to guide engagement and communications
  • Track account health and act on warning signs such as reduced usage or disengagement
  • Use data-led storytelling to persuade customers and internal stakeholders
  • Work with the Contract Manager on renewals and account expansion
  • Coordinate order approvals and finance queries with relevant support teams
  • Keep account documentation accurate and up to date
  • Stay informed about industry changes and product developments

Requirements

  • Background in Customer Success, Account Management, or a comparable client-facing position, preferably in B2B or SaaS
  • Ability to use data to explain trends, identify patterns, and influence decisions
  • Proven success improving customer engagement or satisfaction
  • Proactive and capable approach to solving problems
  • Clear, confident communication with stakeholders inside and outside the business
  • Willingness to address challenging discussions about risk, cancellation, and customer concerns
  • Knowledge of Public Sector frameworks, procurement, or regulated environments is advantageous
  • Adaptable, resilient, and able to respond effectively to change
  • Able to work from the London or Sheffield office at least twice each week

Benefits

  • Access to Perkbox’s employee benefits, recognition, and wellbeing solutions
  • Reasonable adjustments available throughout the hiring process
  • Permanent employment

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