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Client Success Manager – Public Sector | Perkbox | Hybrid
Manage Public Sector client relationships for Perkbox’s employee benefits, recognition, and wellbeing platform. Increase adoption, satisfaction, renewals, and advocacy through data-informed customer engagement.
विवरण
- Own client relationships as the main point of contact throughout each contract
- Keep clients engaged and satisfied while ensuring consistently high service standards
- Resolve customer issues quickly and within agreed SLAs
- Develop account champions for case studies, references, and testimonials
- Provide onboarding and embedding support tailored to customer goals
- Run business reviews and create plans that strengthen engagement, satisfaction, and loyalty
- Share customer feedback and insights with Product, Marketing, and Support
- Interpret customer data to guide engagement and communications
- Track account health and act on warning signs such as reduced usage or disengagement
- Use data-led storytelling to persuade customers and internal stakeholders
- Work with the Contract Manager on renewals and account expansion
- Coordinate order approvals and finance queries with relevant support teams
- Keep account documentation accurate and up to date
- Stay informed about industry changes and product developments
आवश्यकताएँ
- Background in Customer Success, Account Management, or a comparable client-facing position, preferably in B2B or SaaS
- Ability to use data to explain trends, identify patterns, and influence decisions
- Proven success improving customer engagement or satisfaction
- Proactive and capable approach to solving problems
- Clear, confident communication with stakeholders inside and outside the business
- Willingness to address challenging discussions about risk, cancellation, and customer concerns
- Knowledge of Public Sector frameworks, procurement, or regulated environments is advantageous
- Adaptable, resilient, and able to respond effectively to change
- Able to work from the London or Sheffield office at least twice each week
लाभ
- Access to Perkbox’s employee benefits, recognition, and wellbeing solutions
- Reasonable adjustments available throughout the hiring process
- Permanent employment
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