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Perkbox
Perkbox
201 – 500 Xodimlar
Malakali ishchi vizasi homiysiKonsaltingMarketingSog‘liqni saqlash
Perkbox ish joyidagi imtiyozlar, chegirmalar, e’tirof va farovonlikni qo‘llab-quvvatlash xizmatlarini yagona veb va mobil tajribaga birlashtiruvchi xodimlar imtiyozlari va mukofotlari platformasidir. Kompaniya tashkilotlarga xodimlar imtiyozlaridan foydalanish va ularni boshqarishni osonlashtiradi, shuningdek xodimlarning ishga jalb etilishi, qadrlanishi va kundalik ish joyidagi farovonligini qo‘llab-quvvatlashga mo‘ljallangan keng tanlovdagi takliflar hamda vositalarni taqdim etadi. Uning platformasi konsalting, sog‘liqni saqlash va marketing kabi turli sohalardagi tashkilotlarga xizmat ko‘rsatadi.
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Client Success Manager – Public Sector | Perkbox | Hybrid

Manage Public Sector client relationships for Perkbox’s employee benefits, recognition, and wellbeing platform. Increase adoption, satisfaction, renewals, and advocacy through data-informed customer engagement.

GBBuyuk BritaniyaGibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri

Tavsif

  • Own client relationships as the main point of contact throughout each contract
  • Keep clients engaged and satisfied while ensuring consistently high service standards
  • Resolve customer issues quickly and within agreed SLAs
  • Develop account champions for case studies, references, and testimonials
  • Provide onboarding and embedding support tailored to customer goals
  • Run business reviews and create plans that strengthen engagement, satisfaction, and loyalty
  • Share customer feedback and insights with Product, Marketing, and Support
  • Interpret customer data to guide engagement and communications
  • Track account health and act on warning signs such as reduced usage or disengagement
  • Use data-led storytelling to persuade customers and internal stakeholders
  • Work with the Contract Manager on renewals and account expansion
  • Coordinate order approvals and finance queries with relevant support teams
  • Keep account documentation accurate and up to date
  • Stay informed about industry changes and product developments

Talablar

  • Background in Customer Success, Account Management, or a comparable client-facing position, preferably in B2B or SaaS
  • Ability to use data to explain trends, identify patterns, and influence decisions
  • Proven success improving customer engagement or satisfaction
  • Proactive and capable approach to solving problems
  • Clear, confident communication with stakeholders inside and outside the business
  • Willingness to address challenging discussions about risk, cancellation, and customer concerns
  • Knowledge of Public Sector frameworks, procurement, or regulated environments is advantageous
  • Adaptable, resilient, and able to respond effectively to change
  • Able to work from the London or Sheffield office at least twice each week

Imtiyozlar

  • Access to Perkbox’s employee benefits, recognition, and wellbeing solutions
  • Reasonable adjustments available throughout the hiring process
  • Permanent employment

O‘xshash ish o‘rinlari