Humana
Humana
Humana is a healthcare and health insurance company focused on improving health outcomes for individuals, communities, and the broader healthcare system. Its work includes Medicare Advantage HMO, PPO, and PFFS plans serving populations such as seniors and military members. Humana also emphasizes an inclusive workplace built around belonging, mutual respect, and opportunities for employees to contribute to the company’s health-focused mission.

Field Service Coordinator - Indiana Remote

Humana is hiring a Field Service Coordinator to assess Indiana members’ needs and coordinate healthcare, LTSS, and community resources. The role supports Medicaid eligibility, service planning, and positive health outcomes.

Description

  • Assess member needs and requirements to promote optimal wellness
  • Visit members in their communities to evaluate needs, barriers, goals, and priorities
  • Perform initial and ongoing long-term services and support (LTSS) assessments using person-centered approaches
  • Engage with members by telephone and in person
  • Create and regularly update service plans
  • Include care-team members in planning activities
  • Identify LTSS providers and build community partnerships
  • Connect members with LTSS, environmental, social, housing, educational, and other services
  • Help members maintain Medicaid eligibility
  • Use available member information to avoid duplicate assessments
  • Coordinate with Medical Directors, geriatricians, and care coordinators to deliver cohesive services and achieve positive outcomes

Requirements

  • Bachelor’s degree in a health and human services discipline
  • At least two years of related experience
  • Working knowledge of Microsoft Word and Excel
  • Excellent verbal, written, and interpersonal communication skills
  • Residence in Cass, Fulton, Howard, Miami, Tipton, or Wabash County, Indiana
  • Preferred experience documenting electronic case notes and working across multiple computer applications or systems
  • Preferred background in health promotion, coaching, or wellness
  • Preferred knowledge of community health and social service agencies and local resources
  • Home internet service with minimum speeds of 25 Mbps download and 10 Mbps upload
  • Dedicated, interruption-free workspace that safeguards member PHI and HIPAA information

Benefits

  • Medical, dental, and vision coverage
  • 401(k) retirement savings plan
  • Paid time off
  • Company and personal holidays
  • Paid parental and caregiver leave
  • Short- and long-term disability coverage
  • Life insurance
  • Dedicated workspace and internet requirements for working from home
  • Occasional travel to Humana offices for training or meetings

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