Process Safety Director, UK and Ireland
Jensen HughesLead Jensen Hughes’ process safety consultancy growth across the UK and Ireland. Shape services, advise industrial clients, develop business and mentor technical teams.
Open
SS&C Technologies develops technology and services for financial services and healthcare organizations. Its offerings support asset management, banking, healthcare, insurance, wealth management, hedge fund administration, private equity administration, and mutual fund transfer operations. The company combines proprietary software with industry expertise to help clients manage complex operational processes across consulting, insurance, logistics, and related markets. Founded in 1986, SS&C Technologies is a large global organization with more than 10,000 employees.
Client Services Voice Team Lead - Stirling Onsite
Lead SS&C Technologies’ customer service voice team from its Stirling contact centre, managing complaints, workloads, KPIs, and service levels. Support investment clients and their customers within financial-services operations.
Description
- Coordinate complaint resolution among clients, customers, your team, Client Service Managers, SS&C Group Compliance, and administrative teams
- Manage the team’s workload effectively
- Monitor delivery against KPIs and SLAs
- Investigate complaints thoroughly and document the findings
- Explain investigation outcomes to complainants by telephone
- Write to complainants when required, using approved templates and the client’s style guide
- Capture complaint root-cause data and provide management with analysis and regular feedback
- Lead customer service activities for investment clients and their customers within SS&C’s Contact Centre
Requirements
- Experience leading customer service teams in person or by telephone
- Strong customer service skills and the ability to learn how to handle complex customer queries
- Well organised, with the ability to work independently when needed
- Competent IT skills
- Empathy for clients’ needs
- Motivation to build a career in financial services
Benefits
- Professional development reimbursement and access to SS&C University
- Competitive holiday allowance
- Benefits package designed to support staff wellbeing
- Hands-on, team-tailored training throughout your career
- Commitment to diversity and inclusion
Related Jobs
General Manager, Collision Repair – Pompano Beach
Crash Champions
Lead daily collision repair operations at Crash Champions’ Pompano Beach center, overseeing production, staffing, repair quality, estimates, and performance goals. Support and develop the team while managing work from vehicle intake through delivery.
Open
Director of Legislative Policy
EY
United States
Maryland
Washington$314,500 – $597,500 / year
On-siteFull-timeLeadEnglish RequiredDirectorLead EY’s congressional and regulatory strategy on issues affecting the firm and the accounting profession. The role includes lobbying, advising policymakers, and representing EY in Washington.
Open
Junior Accountant at Xero (Hybrid, New Zealand)
Xero
Support Xero’s month-end close, reconciliations and financial reporting. Improve accounting workflows and explore responsible uses of AI at the global small-business software company.
Open
Senior Accounts Clerk / Assistant Accountant
Havas
Manage intercompany transactions and day-to-day accounting for Havas in Hong Kong. Support month-end close, audits, budgeting, and internal controls.
Open
Integration Engineer – Java, REST and OpenAPI
Harmoney
Belgium€3,000 – €5,250 / month
HybridFull-timeMiddleSeniorEnglish RequiredDutch RequiredSolutions EngineerBuild and support Java-based integrations for Harmoney’s SaaS compliance platform, based from its Ghent office. Take ownership of the integration catalogue and help shape a future marketplace.
Open
Field Service Engineer, Electron Microscopy (Ireland)
Thermo Fisher Scientific
Maintain and repair Thermo Fisher Scientific electron microscopes while supporting customers across Ireland. The role covers installations, troubleshooting, customer training, and technical service.
Open
Service Dispatcher, Technical Support — Carrier Commercial Refrigeration (Serbia, On-site)
Carrier Commercial Refrigeration
Coordinate equipment service and technical support for Carrier Commercial Refrigeration customers in Serbia. The role combines on-site equipment work, customer inquiries, service documentation, troubleshooting, and escalation.
Open
Level 2 Technical Support Engineer
TwilioHelp businesses use Twilio’s communications platform, APIs, and SDKs. Troubleshoot JavaScript, networking, SIP, VoIP, and quality-of-service issues.
Open
Senior Business Systems Architect
phDataAt phData, a data and AI consultancy, you’ll shape secure, scalable enterprise platforms. Lead architecture across integrations, automation, modernization, and cross-functional initiatives.
Open