SS&C Technologies
SS&C Technologies
SS&C Technologies moliyaviy xizmatlar va sog‘liqni saqlash tashkilotlari uchun texnologiyalar hamda xizmatlarni ishlab chiqadi. Kompaniya takliflari aktivlarni boshqarish, bank ishi, sog‘liqni saqlash, sug‘urta, kapitalni boshqarish, xedj fondlarini ma’muriy boshqarish, xususiy kapitalni ma’muriy boshqarish va investitsiya fondlarining transfer operatsiyalarini qo‘llab-quvvatlaydi. Kompaniya mijozlarga konsalting, sug‘urta, logistika va turdosh bozorlardagi murakkab operatsion jarayonlarni boshqarishda yordam berish uchun xususiy dasturiy ta’minotni soha tajribasi bilan birlashtiradi. 1986-yilda tashkil etilgan SS&C Technologies 10 000 dan ortiq xodimga ega yirik global tashkilotdir.

Client Services Voice Team Lead - Stirling Onsite

Lead SS&C Technologies’ customer service voice team from its Stirling contact centre, managing complaints, workloads, KPIs, and service levels. Support investment clients and their customers within financial-services operations.

Tavsif

  • Coordinate complaint resolution among clients, customers, your team, Client Service Managers, SS&C Group Compliance, and administrative teams
  • Manage the team’s workload effectively
  • Monitor delivery against KPIs and SLAs
  • Investigate complaints thoroughly and document the findings
  • Explain investigation outcomes to complainants by telephone
  • Write to complainants when required, using approved templates and the client’s style guide
  • Capture complaint root-cause data and provide management with analysis and regular feedback
  • Lead customer service activities for investment clients and their customers within SS&C’s Contact Centre

Talablar

  • Experience leading customer service teams in person or by telephone
  • Strong customer service skills and the ability to learn how to handle complex customer queries
  • Well organised, with the ability to work independently when needed
  • Competent IT skills
  • Empathy for clients’ needs
  • Motivation to build a career in financial services

Imtiyozlar

  • Professional development reimbursement and access to SS&C University
  • Competitive holiday allowance
  • Benefits package designed to support staff wellbeing
  • Hands-on, team-tailored training throughout your career
  • Commitment to diversity and inclusion

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