SS&C Technologies
SS&C Technologies
SS&C Technologies қаржылық қызметтер мен денсаулық сақтау ұйымдарына арналған технологиялар мен қызметтерді әзірлейді. Оның ұсыныстары активтерді басқару, банк ісі, денсаулық сақтау, сақтандыру, әл-ауқатты басқару, хедж-қорларды әкімшілендіру, жекеменшік капиталды әкімшілендіру және пай қорларының аударым операцияларын қолдайды. Компания клиенттерге консалтинг, сақтандыру, логистика және байланысты нарықтардағы күрделі операциялық процестерді басқаруға көмектесу үшін меншікті бағдарламалық жасақтаманы салалық тәжірибемен ұштастырады. 1986 жылы құрылған SS&C Technologies — 10 000-нан астам қызметкері бар ірі жаһандық ұйым.

Client Services Voice Team Lead - Stirling Onsite

Lead SS&C Technologies’ customer service voice team from its Stirling contact centre, managing complaints, workloads, KPIs, and service levels. Support investment clients and their customers within financial-services operations.

Сипаттама

  • Coordinate complaint resolution among clients, customers, your team, Client Service Managers, SS&C Group Compliance, and administrative teams
  • Manage the team’s workload effectively
  • Monitor delivery against KPIs and SLAs
  • Investigate complaints thoroughly and document the findings
  • Explain investigation outcomes to complainants by telephone
  • Write to complainants when required, using approved templates and the client’s style guide
  • Capture complaint root-cause data and provide management with analysis and regular feedback
  • Lead customer service activities for investment clients and their customers within SS&C’s Contact Centre

Талаптар

  • Experience leading customer service teams in person or by telephone
  • Strong customer service skills and the ability to learn how to handle complex customer queries
  • Well organised, with the ability to work independently when needed
  • Competent IT skills
  • Empathy for clients’ needs
  • Motivation to build a career in financial services

Артықшылықтар

  • Professional development reimbursement and access to SS&C University
  • Competitive holiday allowance
  • Benefits package designed to support staff wellbeing
  • Hands-on, team-tailored training throughout your career
  • Commitment to diversity and inclusion

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