Salonkee Sales Representative – Wolfsburg
Salonkee
Grow Salonkee’s salon software business across the Wolfsburg region by building relationships with local salons. Demonstrate the product and guide prospects through the sales process.
Open
Sentrex Health Solutions is a Canadian specialty healthcare services company supporting pharmaceutical companies, healthcare providers, clinics, and patients through coordinated care solutions. Its services include specialty pharmacy distribution, third-party logistics, patient support programs, and technology designed for complex treatment journeys. By combining operational expertise with clinic-focused and patient-facing support, Sentrex helps healthcare partners improve access, coordination, and continuity of care.
Bilingual Patient Care Navigator (Fixed-Term) – Canada Remote
Provide bilingual patient support remotely across Canada, coordinating enrollment, reimbursement, therapy access, and ongoing services for pharmaceutical patient support programs in Quebec. Work with patients, physicians, insurers, pharmacies, and care providers to resolve access issues and maintain continuity of care.
Description
- Oversee patient enrollment, reimbursement activities, and service coordination within the Patient Support Program
- Serve as the primary contact for patient-related program matters
- Enroll patients promptly in the Patient Support Program
- Deliver inbound and outbound telephone support, including maintenance and adherence calls
- Work with patients, insurers, and physicians to secure documentation for maximum reimbursement coverage
- Research public and private insurers and assist with employer escalations
- Review patient charts, prior therapies, and test results to help physicians prepare public or private coverage documentation
- Explain therapy guidelines and educate patients and physicians about the program
- Gather information and assess patients' financial eligibility
- Coordinate with physician offices, pharmacies, infusion or injection providers, and other parties to arrange services and resolve issues
- Coordinate and monitor patient services to support rapid, ongoing therapy access
- Check, analyze, and verify patient information for accuracy and completeness
- Meet case-management service standards, including telephone answer rates, contact initiation times, adverse-event reporting, and program KPIs
- Keep patient and clinic records accurate in the CRM system
- Work closely with internal patient support teams
- Recognize coverage barriers and escalate relevant details to the PSP Supervisor
- Continue follow-up and advocacy until coverage decisions are received
- Protect the confidentiality of patient, client, and corporate information
- Complete other duties assigned by the Manager
Requirements
- Post-secondary education and healthcare experience are considered assets
- Fluency in English and French is required
- Experience with reimbursement billing, special access, appeals, support, and consultation is considered an asset
- Familiarity with public and private reimbursement structures, systems, and processes is considered an asset
- Ability to work from home with a quiet, private home office
- Excellent verbal and written communication skills
- Strong analytical ability, including the interpretation of regulations and legislation
- Advanced knowledge of pharmaceutical distribution
- Excellent customer service, problem-solving, and conflict-resolution skills
- Effective interpersonal skills
- Adaptability demonstrated through success during growth and organizational change
- Demonstrated ability to build trust and influence across multiple levels
- Direct, candid, and impactful communication style
- Exceptional organization and ability to build effective relationships with colleagues, management, and stakeholders
- Availability for standard Monday-to-Friday office hours, either 8:00 am–4:00 pm or 9:00 am–5:00 pm EST
Benefits
- Access to modern facilities designed to support high-quality products and services
- Flexible work environment supporting a healthy work-life balance
- Employee Development Program
- Year-round, in-house corporate training
- Competitive salary
- Generous vacation entitlement
- Wellness Program with five paid well-being days
- Paid sick days
- Competitive benefits package including dental, extended health, AD&D, LTD, and employee and dependent life insurance
- Employee and Family Assistance Program
- RRSP matching program
- Remote work arrangement
- Accommodations available upon request during the selection process
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