Lead Business Analyst – Sustainable Digital Products
SGS
Lead discovery and delivery preparation for SGS and bluesign sustainable digital products. Turn complex business needs into clear, testable product work.
Open
Conduent provides technology-led business services that help companies and government agencies manage complex operations and improve customer experiences. Its work spans customer experience management, finance and accounting, human capital management, digital solutions, and specialized services for healthcare and public sector organizations. The company combines automation, analytics, and operational expertise to streamline workflows and support more efficient service delivery across industries including healthcare, logistics, and consulting.
Bilingual Healthcare Customer Service Representative - Remote in Puerto Rico
Provide bilingual customer support for prescription coverage, refills, and expiration inquiries with Conduent. Handle a steady volume of remote calls while working across multiple service systems.
Description
- Support customers with prescription coverage questions, concerns, and service issues
- Handle a consistent flow of incoming customer calls
- Use multiple systems simultaneously while assisting callers
- Answer questions about prescription refill status and expiration dates
- Complete the required virtual classroom training and nesting period
Requirements
- Fluency in both English and Spanish
- Residency in Puerto Rico
- Successful completion of a three-week virtual training course and two weeks of nesting, with full attendance required
- Successful completion of a customer service assessment and computer-based typing test
- Strong problem-solving abilities
- Ability to manage multiple tasks effectively
- High school diploma, GED, or college degree
- At least six months of customer service experience
- Excellent communication skills
- Availability to work weekends when call volumes require it
- Home internet service with download speeds of at least 25 Mbps and upload speeds of at least 10 Mbps
- Work computer must connect directly to the home modem using an Ethernet cable
- Satellite and wireless internet connections are not accepted
- A quiet, distraction-free workspace
- No other people may enter the workspace during working hours; the area must remain clutter-free and free of unauthorized electronics
Benefits
- Paid time off begins accruing after 180 days, or approximately six months, of employment
- Comprehensive benefits options
- Health insurance
- Optional dental and vision coverage
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid vacation, sick time, or other PTO
- Company-provided computer, monitor, mouse, keyboard, headset, Ethernet cable, and power cables
- Supportive work environment
- Work-from-home arrangement
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