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Resolv Global is a BPO and staffing company that helps businesses deliver customer service, technical support, and back-office operations at scale. Its multilingual teams work across six delivery centers and remote locations, supporting more than 18 languages and providing hybrid, work-from-home, and 24/7 service models. The company combines workforce expertise with technology to help enterprise clients, including Fortune 500 organizations, serve customers across international markets.
Bilingual Healthcare Customer Service Representative - Remote in Mexico
Provide bilingual customer support to health plan members in Mexico regarding transportation services. The remote contract role includes inbound calls, accurate data entry, HIPAA-compliant information handling, and empathetic issue resolution.
Description
- Respond to inbound calls from health plan members and representatives
- Understand customer needs and communicate professionally
- Give accurate guidance and assistance about transportation services
- Address customer questions and concerns with patience, empathy, and professionalism
- Enter and update customer information accurately
- Achieve defined performance and quality standards
- Handle protected health information in accordance with HIPAA and other compliance requirements
- Refer transportation or customer service issues to the appropriate leadership team
- Take part in required training and coaching sessions
- Complete all assigned compliance and training coursework
- Maintain professional conduct and appearance throughout training and coaching
- Keep your camera on during required training and meeting sessions
Requirements
- At least six months of inbound contact center experience or transferable healthcare experience
- Fluency in both English and Spanish
- Strong verbal and written communication skills
- Accurate data-entry ability with close attention to detail
- Ability to adjust to a fast-paced call environment
- Confidence handling difficult or emotionally challenging customer interactions
- Professional, courteous communication style
- Ability to work independently while managing competing priorities
- Moderate proficiency with Microsoft Teams, Outlook, and Word
- Professional appearance and demeanor must be maintained
- Availability to appear on camera during training and required meetings
- Ability to meet attendance and punctuality standards
- Windows 11 PC required; Mac computers are not supported
- 16 GB of RAM
- Two monitors
- Webcam and wired USB headset
- i5 processor or better
- Fiber internet connected through wired Ethernet
- Backup power solution
- Microsoft Teams and Office 365
- Approximately 80–100 Mbps download speed
- Approximately 12–20 Mbps upload speed
- Quiet, distraction-free workspace during scheduled hours
- No competing responsibilities during scheduled work hours
- Personal equipment is required
- Submit a resume in English
- Ability to complete every hiring-stage requirement, including a background check
- Completion of all required compliance and training courses
- Compliance with HIPAA requirements when handling protected health information
Benefits
- Weekly payment in arrears
- Fully remote work from home in Mexico
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