hey contact heroes GmbH
hey contact heroes GmbH
501 – 1,000 Employees
B2BB2CHR Tech
hey contact heroes GmbH is a customer-service-focused company operating across B2B, B2C, and HR Tech. Its work centers on delivering strong customer experiences through a collaborative and innovative environment, with roles available to people working from anywhere within Germany. The company highlights equal opportunity, diversity and inclusion, and career development across different professional stages. It also promotes employee participation through profit-sharing incentives, making its workplace culture relevant to candidates seeking a people-focused organization with room to grow.

Outbound Telesales Team Leader

Lead and coach the outbound telesales team at hey contact heroes, an international customer service provider. This fully remote role focuses on sales performance, team development, and operational quality.

Description

  • Lead the outbound telesales team and oversee its day-to-day operations
  • Guide team development through sales KPIs and performance targets
  • Coach employees through regular feedback sessions and call reviews
  • Build employee motivation and strengthen their sales skills
  • Spot opportunities to improve performance and put suitable actions in place
  • Maintain quality, productivity, and progress toward targets in daily operations
  • Coordinate with Operations and other internal teams

Requirements

  • At least two years of experience leading or coaching a sales or outbound sales team, or in a comparable role
  • Hands-on experience in telesales or phone-based sales
  • Sound knowledge of sales metrics and performance management
  • A strong interest in leading, motivating, and developing people
  • Excellent communication and influencing skills, with a solution-focused approach
  • Able to work independently, reliably, and in a structured way
  • Must live in Germany
  • Submit a CV and a brief account of your experience leading and developing outbound or sales teams

Benefits

  • Fully remote work from home
  • A position with responsibility and room to make a meaningful contribution
  • Short decision-making paths and direct communication
  • A dynamic environment with substantial autonomy
  • A team that welcomes ideas and supports professional growth
  • Modern digital work processes
  • Permanent employment contract

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